Part-Time Crisis Worker

HopeLink Behavioral Health•Oakton, VA

2d•$18 - $21•Remote

About The Position

HopeLink Behavioral Health is hiring a part-time Crisis Worker to provide emotional support to individuals and families in crisis through telephone, text message, and online chat. The position is scheduled for 16 hours per week and is fully remote. Morning, evening, and overnight shifts are available. Crisis Workers respond to people seeking support, build rapport through empathetic and nonjudgmental communication, explore feelings and experiences, identify warning signs, and assess safety and risk. They provide confidential support, referrals, and, when needed, coordinate emergency medical or police intervention in accordance with assessments and policy. Workers document each interaction, participate in staff meetings and supervision, complete required refresher training, and handle administrative tasks as assigned. HopeLink describes the work as meaningful and offers a supportive team environment and a stated pay range of $18–$21 per hour. Applicants must have completed HopeLink's mandatory 120+-hour Crisis Worker Training and be able to support people through voice, chat, and text as assigned. The role requires computer experience, proficient typing, sound decision-making under pressure, alertness during scheduled shifts, and an understanding of confidentiality, distress tolerance, and coping skills. HopeLink is unable to hire in California, Illinois, Massachusetts, Michigan, New York, North Dakota, Ohio, Oregon, Washington, or Wyoming.

Requirements

Successfully complete HopeLink's mandatory 120+-hour Crisis Services Crisis Worker Training.
Ability to support people in crisis by voice, chat, and text, as assigned, and willingness to work across different service areas based on program needs.
Computer experience and proficient typing skills.
Ability to remain alert during scheduled shifts.
Demonstrated knowledge and ability to make sound decisions under pressure.
Understanding of confidentiality and privacy issues within a crisis center program.
High degree of empathy toward people served and demonstrated knowledge of distress tolerance and coping skills.
Strong, effective communication skills and the ability to speak clearly and be understood by phone and online.
Dependability in attendance and punctuality.
Interpersonal skills that support confidentiality and the dignity of oneself and others.
Professionalism, including following through on commitments and treating others with respect.
Ability to contribute to a positive team and give and welcome feedback.
Adherence to the assigned shift schedule and program procedures.

Nice To Haves

Experience working swing shifts is preferred for overnight positions.

Responsibilities

Respond to crisis-support contacts by voice, chat, and text, greeting people, actively listening, and establishing rapport in an accepting, empathetic, objective, nonjudgmental, nondirective, and responsive manner.
Explore the experiences and feelings of people in crisis using feeling-oriented, responsive language and established protocols; identify warning signs and assess safety and risk.
Maintain the confidentiality of information shared by people in crisis.
Provide referrals to appropriate resources and engage 9-1-1 for emergency medical treatment and/or police intervention using required assessments and policy guidance.
Accurately document crisis-contact interactions in the appropriate contact reports, completing each report by the end of the contact.
Participate in educational opportunities and complete at least five hours of refresher training after the initial 120+-hour training.
Complete administrative tasks as assigned by the Shift Supervisor.
Attend and participate in scheduled staff meetings and supervision.
Follow the assigned shift schedule and program procedures when requesting shift coverage.
Respond professionally and follow established protocols and program procedures.