Part-Time Crisis Worker

HopeLink Behavioral Health•Oakton, VA

2d•Remote

About The Position

HopeLink Behavioral Health’s Part-Time Crisis Workers provide emotional support to individuals and families experiencing crisis through telephone, text message, and online chat. The role is scheduled for 16 hours per week and is remote, with morning, evening, and overnight shifts available. Crisis Workers respond using established protocols, assess safety and risk, provide appropriate referrals, and document each contact. They also complete ongoing training, attend meetings and supervision, and handle administrative tasks as assigned.

Requirements

Successfully complete mandatory HopeLink Crisis Services Crisis Worker Training of 120 or more hours.
Ability to support people in crisis using voice, chat, and text, as assigned.
Willingness to work across different service areas based on program needs.
Computer experience and proficient typing skills.
Ability to remain alert during scheduled shifts.
Demonstrated knowledge and ability to make sound decisions under pressure.
Understanding of confidentiality and privacy issues within a crisis center program.
High degree of empathy toward people served and demonstrated knowledge of distress tolerance and coping skills.
Dependability with attendance and punctuality, effective communication and interpersonal skills, professionalism, and ability to contribute to teamwork.

Nice To Haves

Experience working swing shifts, preferred for overnight positions.

Responsibilities

Respond to people seeking crisis support by voice, chat, and text, building rapport through active listening and an accepting, empathetic, objective, non-judgmental, non-directive, and responsive approach.
Explore the experiences and feelings of people in crisis using feeling-oriented language and established protocols; identify warning signs and assess safety and risk.
Maintain the confidentiality of information shared by people in crisis.
Provide referrals to appropriate resources and engage 9-1-1 for emergency medical treatment or police intervention when needed, following required assessments and policy guidance.
Accurately complete contact reports for each crisis interaction by the end of the contact.
Participate in educational opportunities and complete at least five hours of refresher training after the initial 120+-hour training.
Complete administrative tasks assigned by the Shift Supervisor.
Attend and participate in scheduled staff meetings and supervision.
Follow the assigned shift schedule and program procedures when requesting shift coverage.