Crisis Stabilization Case Manager

Shelter Association of Washtenaw County•Ann Arbor, MI

1d•Hybrid

About The Position

The Crisis Stabilization Case Manager is responsible for coordinating and conducting outreach with Washtenaw County Community Mental Health (WCCMH) to accept referrals to SAWC’s Housing Crisis Stabilization (HCS) 7-bed shelter program. Once admitted, they engage with clients, create individual service plans, provide referrals, and provide housing-readiness case management. They also provide referrals for basic needs and identify safe, affordable housing as soon as possible, following the “Housing First” model. They work extensively with community resources and act as representatives of SAWC while liaising with several other agencies, including WCCMH case management and SAWC’s Mental Health Coordinator. SAWC is seeking a candidate who is familiar with individuals accessing mental health services and/or substance use services, and/or is interested in working with vulnerable populations. The position is scheduled during business hours, Monday through Friday, with occasional weekend and holiday work as needed. The Crisis Stabilization Case Manager position may be temporary for at least 2 years. The position is funded through the WCCMH Millage Fund until 2028. If funding contracts are renewed, the position will sustain as funding allows. The position is salaried and exempt. The base annual salary is $48,960. This role is represented by our Union, the Delonis Workers United of Ypsilanti, an Industrial Workers of the World chapter. Please note SAWC greatly values lived experiences and considers them during the hiring process. We are a dynamic work environment that inspires hope in those we serve. Our building is open for operations 24/7; this role can work a majority of a daytime schedule but will require flexibility for early mornings or evenings to better engage with clients on your caseload.

Requirements

Bachelor’s Degree, professional certification, or alternative equivalent experience.
Related experience preferred.
Knowledge of mental health and/or experience is recommended for this profession.
Knowledge of housing, mental health, chemical dependency, and poverty issues helpful.
Experience in social work, social services, or human services helpful as well.
Have excellent verbal and written communication skills.
Willingness to adhere to the NASW Code of Ethics.
Exhibit a commitment to diversity and issues related to poverty.
Be culturally competent, including working with those who have serious mental illnesses, who are suffering from chemical dependency, or who have varying gender identifications or sexual preferences.
Have the ability to multitask.
Computer skills with proficiency in Microsoft Office and use of the Internet in locating resources.
Have reliable transportation.
Have familiarity with issues related to homelessness
Have familiarity with community resources
Have good engagement skills
Utilize good judgment
Be both assertive and welcoming
Have the ability to de-escalate conflict and manage crises
Have the ability to work independently or as part of a team
Be mindful of personal boundaries, ethical obligations, and the primacy of client needs
Have a commitment to economic justice, civil and human rights issues
Be mature in nature and professional in action
Be reliable and willing to work required shifts, including evenings and weekends.

Responsibilities

Assist where necessary with the orderly running of the Delonis Center.
Manage assigned caseload of active cases of clients not primarily served in our residential program
Transport clients as needed. A personal vehicle is likely needed; a company vehicle can be used if available.
Meet with clients in the community, as needed.
Maintain accurate, complete, and up-to-date client records and ensure compliance with funding guidelines through real-time data entries in the HMIS system.
Support other case managers, as needed.
Work weekends and evenings during winter months and holidays, as assigned.
Perform other assignments as directed by supervisor.
Have a thorough understanding of and utilize community resources, as appropriate to client needs.
Review and process referrals from Washtenaw County Community Mental Health (WCCMH) for the 7-bed Housing Crisis Stabilization (HCS) program with SAWC’s Mental Health Coordinator
Orient admitted HCS clients into the program
Create an Individual Service Plan (ISP) with the HCS client for goals to stabilize mental health and find newer coping strategies
Create a detailed housing plan to obtain supportive and/or permanent housing
Attend monthly Care Coordination meetings for case review with WCCMH case managers/partners
Ensure HCS clients are following ISP, being medication compliant, and attending medication reviews and meetings with their mental health provider
Be on call to respond to WCCMH referrals until 9 pm, Monday- Friday and additional crises for the clients
Seek additional activities to promote HCS client engagement into the community
Support HCS clients in connecting with peer support
Responsible for striving to meet the following program outcomes: 60% referral acceptance rate 30 individuals experiencing crisis served within the per project year (estimated average length of stay of 50 days) 100% of individuals receive care coordination and an individualized service plan (ISP) created in collaboration with County and additional community partners 60% of individuals served discharge to stable housing 90% of individuals linked to benefits and supports outlined in their ISP