Crisis Specialist- CCBHC

Centerstone • Bloomington, IN

4d

About The Position

The Crisis Specialist provides face-to-face, phone, and telehealth crisis response and assessment services to individuals experiencing a mental health crisis. The role provides support and connects clients and their families with community resources and follow-up services under the supervision of a senior team member or lead. The Crisis Specialist represents Centerstone professionally when interacting with external entities.

The position is entry level, with on-the-job training provided. An associate degree in a relevant field is required, though equivalent work experience may substitute. Customer service or behavioral health support experience is a plus.

Requirements

• Associate degree in a relevant field, or equivalent work experience in place of education.
• Effective written, verbal, in-person, and virtual communication skills.
• Knowledge of and competency in using Centerstone programs and community resources.
• Knowledge of crisis intervention skills.

Nice To Haves

• Customer service or support experience in behavioral health.

Responsibilities

• Provide immediate face-to-face or virtual crisis intervention services to clients in distress with on-site supervision.
• Assist clients in developing safety plans and identifying personal and community resources.
• Conduct basic risk assessments for suicide, self-harm, or harm to others under supervision.
• Work with team members to address client needs and ensure continuity of care.
• Coordinate with emergency services, as needed, for high-risk situations.
• Document client interactions, assessments, and interventions in compliance with organizational policies and procedures.
• Participate in regular training to enhance crisis management and intervention skills.
• Provide information about community resources and assist with referrals.
• Assist with administrative tasks, such as scheduling follow-ups and maintaining resource guides.
• Provide crisis response and assessment services in person, by phone, and through telehealth.
• Provide support and linkage to area resources, including follow-up services for individuals in crisis and their families.
• Represent Centerstone professionally when interacting with external entities.

Benefits

• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403(b) retirement plan with company match
• Paid time off
• Ten paid holidays
• Company-paid AD&D insurance
• Company-paid life insurance
• Company-paid long-term disability
• Employee Resource Groups
• Continuing education opportunities
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree