Crisis Specialist CCBHC

Centerstone•Bloomington, IN

About The Position

The Crisis Specialist provides face-to-face, phone, and telehealth crisis response and assessment services to individuals experiencing a mental health crisis. The role provides support and connects individuals and their families with community resources and follow-up services. The specialist represents Centerstone professionally when interacting with external entities and carries out responsibilities in accordance with Certified Community Behavioral Health Clinic (CCBHC) standards. The position maintains accurate, timely records of contacts and documents follow-up needs, risk assessments, and feasible safety plans. It involves de-escalating crisis situations, making appropriate referrals to the least restrictive treatment possible, responding promptly to calls, and collaborating with Centerstone departments, community agencies, consumers, and the public. The specialist attends team meetings and clinical supervision and completes required online training. Crisis coverage may extend beyond scheduled work hours or shifts as assigned by the crisis service supervisor.

Requirements

Bachelor’s degree required; experience equivalency may be considered in place of education.
Ability to communicate effectively in writing, verbally, in person, and virtually.
Knowledge and competency in using Centerstone programs and other community resources.
Knowledge of crisis intervention skills.

Nice To Haves

Two years of related work or related college experience in substance use, recovery, crisis work, social work, or social services.

Responsibilities

Provide face-to-face, phone, and telehealth crisis response and assessment services.
Provide support and connect individuals in crisis and their families with community resources and follow-up services.
Provide crisis-service coverage beyond scheduled work hours or shifts when assigned by the crisis service supervisor.
Maintain accurate records of all contacts and enter data in a timely manner; document clients’ follow-up needs for team follow-up.
De-escalate crisis situations as needed.
Assess and document risk of harm to self or others, including a thorough and feasible plan to ensure safety.
Make appropriate referrals for the least restrictive treatment possible to address psychiatric needs, and document those referrals.
Respond promptly to calls.
Foster cooperation with Centerstone departments, community agencies, mental health consumers, and the public.
Attend team meetings and clinical supervision, and complete required online training.
Understand how the role functions within the CCBHC model and perform duties in accordance with CCBHC standards.
Represent Centerstone professionally when interacting with external entities.