Crisis Services Professional - On Call

Lutheran Social Services of WI & Upper MI•Friendship, WI

19h•Remote

About The Position

Lutheran Social Services is excited to expand our Crisis Team in Adams and Juneau Counties. We are seeking dedicated Crisis Service Professionals to provide on-call crisis response, risk assessments, and mobile support to individuals experiencing mental health emergencies. This role offers a flexible on-call schedule, including options for 8 or 16 hour shifts starting at either 4:30 PM or 12 AM. While most responsibilities occur during on-call hours, some daytime availability is required for supervision, staff meetings, and training.

Requirements

Bachelor’s degree required in Human Services or a related field (Examples: criminal justice, psychology, social work, sociology, counseling, vocational rehabilitation)
Minimum one year of experience working with mental health clients strongly preferred
Knowledge of community resources
Ability to learn DHS and Wisconsin Statutes Chapters 34, 51 and 55
Strong crisis assessment and decision-making skills
Ability to work independently, multitask, and maintain professionalism under pressure
Ability to build effective relationships with diverse populations
Valid driver’s license and reliable transportation
Satisfactory motor vehicle record per LSS Driver Safety Procedure
Ability to meet LSS auto insurance requirements
Must be able to arrive in Adams or Juneau County within 1 hour when responding to crisis calls
Occasional day travel as needed

Responsibilities

Respond to crisis calls and provide mobile crisis response when needed
Conduct risk assessments and determine appropriate interventions
Provide brief crisis counseling and follow-up services
Meet with clients in homes, hospitals, law enforcement settings, or community locations
Respond to potential suicide or emergency calls
Gather information from interviews, records, and collateral contacts
Assess client needs and connect them to appropriate community resources
Maintain strong working relationships with county staff, law enforcement, courts, and community partners
Document all client interactions in compliance with county, state, and federal requirements
Identify gaps in services and recommend improvements
Stay informed on laws, procedures, and best practices related to crisis services
Support the mission, vision, and values of LSS
Perform additional duties as assigned