On-Call UNICA Crisis Line Advocate
About The Position
El Programa Hispano Católico (EPHC) is an organization that supports individuals in reaching their fullest potential. For nearly 40 years, our mission has been to advance racial equity and social justice through the power of our Latine roots, culture, and community. This mission, which is at the heart of everything we do, has allowed us to respond to local needs by addressing the social determinants of health. We achieve this through our program areas: Housing, Economic Sustainability, Education, Community Wellness, and DV/SA Prevention and Intervention. Today, EPHC serves more than 30,000 people annually and employs over 100 staff members, the majority of whom are bilingual, and over 93% are bicultural. Although EPHC is affiliated with the Catholic Charities Network, candidates or participants do not need to be Catholic to work with us or receive services. Across our programs and services, staff of all faiths-or none-work within our framework of respect for our mission, the dignity of the human person, and the common good. The On-Call Crisis Line Advocate will answer incoming calls to the Linea UNICA Crisis Line. Linea UNICA is a 24/7 Bilingual Crisis Line providing support for survivors of Domestic Violence, Sexual Assault, and Sex Trafficking. Advocates will provide in the moment crisis support, emotional support, safety planning, referral to follow up services, and support with access to emergency shelter.
Requirements
- 40-hour DV/SA Advocacy training preferred; however, training is available and must be completed within 30 days of hire.
- Completion of Assertive Engagement (AE) training within 30 days of hire.
- Must be bilingual (Spanish/English) and bi-culturally competent.
- Strong communication skills, both verbally and in writing, in Spanish and English.
- Demonstrate judgment and discretion in dealing with confidential matters.
- Ability to work well in team setting, as well as independently; be flexible and adapt well to different dynamics in a fast-paced work environment.
- Ability to pass a background check, including finger printing and local and national registry checks upon hire, and every 5 years.
Responsibilities
- Provide crisis intervention, assessment, information, safety planning, and referrals on 24-hour Bilingual domestic and sexual violence hotline.
- Conduct assessment and provide crisis support services to UNICA participants.
- Assist UNICA callers to develop a safety plan, assist with motel and shelter coordination as well as food and transportation vouchers and escape violence.
- Submit crisis line summary and call logs in timely manner to meet required deadlines.
- Meet with Program Manager on regular basis (by phone or in person).
- Maintain and build rapport between standing community partnerships.
- Provide assistance with coordinating motel, food and transportation vouchers.
Benefits
- This is a non-benefited position.
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
