On-Call Family Advocate

Family Promise of Spokane • Spokane, WA

1d • Onsite

About The Position

When a family arrives at our shelter in a moment of uncertainty, the first person they meet can change everything. Our on-call Family Advocates are those steady, compassionate, quick‑stepping humans who walk in when someone else can’t — keeping the shelter running, keeping families calm and supported, and keeping hope alive. This isn’t background work. This is the work that holds the whole operation together. If you’re the kind of person who stays grounded when things shift suddenly, who finds purpose in stepping in at exactly the right moment, and who believes no child should ever experience homelessness, you may be a perfect fit. We’re looking for a dedicated on‑call advocate to join our team. Your schedule is yours to shape, and as you demonstrate reliability, curiosity, and commitment, this role could grow into part‑time or full‑time work with benefits based on operational need.

Requirements

• At least one year working with families or individuals experiencing homelessness, housing instability, or crisis — paid or volunteer. Lived experience is valued.
• Strong communication, emotional intelligence, multitasking with confidence, calm under pressure, sound judgment, problem-solving, time management, reliable follow-through, and the ability to work independently or as part of a team — especially in moments when your steadiness makes all the difference.
• Comfortable with Google Suite, Slack, and basic data entry.
• A valid driver’s license is required; transporting families may be part of your work.
• Ability to clearly document case notes and communicate effectively in English.

Nice To Haves

• Bachelor’s degree in Social Work, Human Services, or a related field preferred but not required; equivalent experience welcome.

Responsibilities

• Offer a safe, friendly, respectful atmosphere for guest families, volunteers, and partners.
• Provide compassionate listening, emotional support, and practical guidance to help families access services, resources, and case management.
• Support daily tasks such as meal coordination, cleaning, laundry, and inventory to keep the shelter running smoothly.
• Guide volunteers, interns, and team members with calm, supportive leadership and consistent adherence to protocols.
• Keep accurate records and communicate updates clearly through internal tools like Slack and Google Suite.
• Monitor shelter activities, uphold safety procedures, and respond confidently in emergencies.
• Welcome and train volunteer groups while fostering a spirit of gratitude, teamwork, and shared purpose.

What This Job Offers

• Career Level: Entry Level
• Number of Employees: 1-10 employees