Crisis Services Professional-Full Time

Outagamie County • Appleton, WI

7d • Onsite

About The Position

Reporting to the Human Services Supervisor - Mental Health & Substance Use, the Crisis Services Professional functions in a multifunctional call center providing supportive counseling, crisis service coordination and information and referral for additional or alternative ongoing services. To be successful in the first year, a candidate should have the ability to work independently but also be able to rely on and communicate with their team and co-workers in other roles within Crisis and Mental Health. Must be open to learning, asking questions and be solution focused.

Requirements

• Bachelor's degree in human services, psychology, social work or related field is preferred
• One to four years’ social services or mental health experience preferred
• Or any combination of education and experience that provides equivalent knowledge, skills and abilities.
• Operate voice and TTD service under crisis situations.
• Comprehend and interpret a variety of documents including office memos, crisis logbooks, case lists, resource databases, clinical records, court records and other manuals, etc.
• Knowledge of and ability to use software programs utilized by the department.
• Communicate and assess crisis situations effectively with crisis phone callers, police, hospitals child protection, sexual assault, AODA and other personnel, crisis staff and community agency personnel verbally and in writing.
• Ability to work independently and function as an effective team member.
• Must respect individuals and their differences, and work with all members of all socioeconomic groups.
• Ability to prepare a variety of documents including phone log and other statistics, resource book entries and phone messages.
• Maintain confidentiality and accountability.
• Knowledge of and ability to use equipment such as calculator, computer, photocopier, FAX machine and multi-line telephone, machine transcription equipment, etc.

Responsibilities

• Answers incoming calls from various sources for multifunctional call center, accurately assess callers' needs, provide program information, and may refer calls to crisis support professional and/or other community resources as specified in established procedures.
• Enters program specific information onto pre-programmed screens in the electronic health record; maintains phone log-book, crisis alert sheets, and related statistics.
• Attends monthly in-service training meetings.
• Complies with regulations of confidentiality of callers and other client information.
• Follows procedures set forth in Crisis Phone Policy and Procedure Manual.
• Works shifts as required to meet programmatic needs.
• Verifies insurance through use of WHIN and Forward Health.
• Maintains regular and predictable attendance, works overtime/extra hours as needed.
• Performs other duties as assigned.

Benefits

• Comprehensive benefits package
• Part of the Wisconsin Retirement System
• Benefit options and paid time off for team members that work 20+ or more hours per week

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level