Crisis Services Manager

County of Santa Barbara • Santa Barbara, CA

1d • Hybrid

About The Position

The County of Santa Barbara's Behavioral Wellness Department is accepting applications to fill one (1) full-time position for a Crisis Services Manager in Any location in Santa Barbara County , California. Although this position can be based in any location in Santa Barbara County it will have countywide responsibility and will require travel to Santa Barbara, Lompoc and Santa Maria. The countywide classification is Health Services Manager II . This position is "At-Will" and is exempt from Civil Service provisions. The Crisis Services Manager reports to the Branch Chief of Specialty Programs and serves as a member of the Behavioral Wellness Department management team. This role manages prevention, intervention, and treatment addressing alcohol and other drug-related problems, mental illness, and/or co-occurring conditions in the county's Crisis Services teams. Works in close collaboration with the Psychiatric Health Facility (PHF), the Crisis Stabilization unit, crisis residential facilities, oversees hospital discharges, monitors the utilization review for crisis services, and performs related duties as required. The Crisis Services Manager oversees programs countywide including Mobile Crisis, Co-Response teams, and the Access Line; as well as being the department’s liaison with contractors overseeing our Crisis Stabilization Unit and Crisis Residential Treatment facilities. About the Department Founded in 1962, it is the mission of the Department of Behavioral Wellness to promote the prevention of and recovery from mental illness and addiction among individuals, families and communities, by providing effective leadership and delivering state-of-the-art, culturally competent services. The Department provides treatment, rehabilitation, and support services to 10,000 clients with mental illness and substance use disorders annually through its professional staff of over 400, in addition to its many contracted Community-Based Organization (CBO) providers. The Department’s decisions and service delivery are guided by the following values: Quality services for persons of all ages with mental illness and/or substance abuse Integrity in individual and organizational actions Dignity, respect, and compassion for all persons Active involvement of clients and families in treatment, recovery, and policy development Diversity throughout our organization and cultural competency in service delivery A system of care and recovery that is clearly defined and promotes recovery and resiliency Emphasis on prevention and treatment Teamwork among department employees in an atmosphere that is respectful and creative Continuous quality improvement in service delivery and administration Wellness modeled for our clients at all levels; i.e., staff who regularly arrive at the workplace healthy, energetic and resilient Safety for everyone

Requirements

• Extensive experience with the LPS Act and 5150/5585 codes and the ability to train and keep current with the industry standards.
• Proven track record with the management of mental health programs, especially those involving crisis evaluation, de-escalation and stabilization.
• Ability to manage and understand very difficult and stressful situations.
• Experience and skills in building and maintaining positive and collaborative relationships with community partners and providers, stakeholders, consumers and family members.
• Strong skills in collecting and analyzing data.
• Ability to respond effectively in adversarial situations.
• Ability to inspire, coach, develop, and empower staff.
• Experience leading change initiatives
• Equivalent of a bachelor's degree from an accredited four-year college or university in public health administration, public administration, behavioral/mental health, or related field, AND Five (5) years of progressively responsible experience in a behavioral health field, mental health substance use, social work, etc. including at least two (2) years as a supervisor or manager; AND A valid California license in one of the following: Licensed Clinical Social Worker (LCSW) Licensed Marriage and Family Therapist (LMFT) Licensed Professional Clinical Counselor (LPCC) Clinical Psychologist Psychiatrist
• Applicants must possess valid California, clinical licensure in their profession at the time of application.
• This position also requires the possession and maintenance of a valid California driver’s license and the ability to meet automobile insurability requirements of the County or the ability to provide suitable transportation needs as a condition of continued employment.

Responsibilities

• Leads Crisis Services which consists of multiple major programs and/or functions that include addressing behavioral health crisis situations, assuring the delivery of high-quality emergency response services, crisis stabilization, safety planning and referrals/linkage.
• Sets program goals and measurements; and assumes accountability for program results.
• Makes broad policy decisions for the program/business, the work that is performed, and the expansion of services.
• Oversees the program budget development; balances fiscal priorities; prioritizes and allocates resources within the program; and coordinates resources with other programs or departments.
• Directly supervises the Behavioral Wellness Team Supervisors who have responsibility for Behavioral Wellness programs.
• Exercises high-level of independent action, sound judgment and decision making in support of overall departmental goals and assumes accountability for result.
• Serves on the department's management team and participates in the department's strategic planning processes.

Benefits

• The County of Santa Barbara offers generous benefits.
• Retirement reciprocity
• Time and service credit towards an advanced vacation accrual rate
• The Behavioral Wellness Department may offer and may provide reimbursement for reasonable relocation expenses, and, at the discretion of the CEO, can provide flexible relocation assistance, housing and student loan offsets, cash incentives, and/or vacation and sick leave pre-accruals in the interest of attracting the best talent to the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager