Bureau counties

Rosecrance•Moline, IL

1d•Onsite

About The Position

Become a champion of hope. At Rosecrance, we’ve been leading the way in behavioral health services for over a century. Our team empowers individuals and families to overcome substance use and mental health challenges through compassionate care and evidence-based therapies. If you’re ready to make a meaningful impact, we’re ready to welcome you! We are looking for dedicated individuals to join our team and help deliver on our mission of hope and recovery. The Crisis Services Manager is responsible for the day-to-day operational and clinical oversight of crisis intervention services within an assigned coverage area. This position ensures timely, effective, and high-quality responses to individuals experiencing behavioral health and substance use crises while maintaining compliance with agency policies, Medicaid requirements, Department of Human Services (DHS) expectations, Healthcare and Family Services (HFS) regulations, and grant requirements.

Requirements

Licensed Clinical Social Worker (LCSW) or Licensed Clinical Professional Counselor (LCPC) required.
Minimum of one (1) to two (2) years of experience providing or overseeing crisis intervention services and minimum of three (3) years of therapy or direct service provision with diverse populations.
Valid driver's license and insurable driving record.
Proficiency with electronic health record systems, Microsoft Office applications, and other technology platforms.
Ability to interpret and implement regulatory, grant, and Medicaid program requirements.

Nice To Haves

Supervision and/or administrative experience preferred.
Prior experience in community behavioral health settings.
Prior experience working within grant-funded programs.
Knowledge of Mobile Crisis Response, Crisis System of Care, Medicaid, DHS, and HFS requirements.

Responsibilities

Provide immediate clinical consultation and support to crisis response staff.
Supervise and lead Crisis Counselors, Peer Support Specialists, and other assigned staff.
Foster a collaborative, supportive, and accountable work environment.
Develop staffing schedules to ensure continuous 24/7 crisis coverage.
Manage crisis response operations and staff assignments.
Coordinate crisis response efforts with hospitals, emergency departments, law enforcement agencies, EMS, schools, dispatch centers, and community providers.
Support implementation of CESSA and other statewide crisis initiatives.
Provide ongoing training and professional development opportunities.
Ensure consistent implementation of agency policies and procedures.
Monitor compliance with Medicaid, DHS, HFS, accreditation, and grant requirements.
Develop and maintain collaborative relationships with community stakeholders.
Participate in leadership meetings, committees, workgroups, and strategic planning activities.

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Long-Term Disability Insurance
401(k) Retirement Plan
Paid Time Off (PTO)
Paid Holidays
Agency-paid benefit contribution of approximately 90%.
Additional compensation for after-hours on-call coverage and call-out responses.
Shift differential opportunities.
Ongoing training and professional development opportunities.
Opportunity to make a meaningful impact within the community through crisis intervention and recovery-oriented services.
Public Service Loan Forgiveness (PSLF)
Illinois Student Assistance Commission (ISAC)
Community Behavioral Health Care Professional Loan Repayment Program
Health Resources and Services Administration (HRSA) National Health Service Corps (NHSC) Loan Repayment Program for eligible licensed providers