Bureau counties

Rosecrance Behavioral Health•Moline, IL

1d•Onsite

About The Position

The Crisis Services Manager is responsible for the day-to-day operational and clinical oversight of crisis intervention services within an assigned coverage area. This position ensures timely, effective, and high-quality responses to individuals experiencing behavioral health and substance use crises while maintaining compliance with agency policies, Medicaid requirements, Department of Human Services (DHS) expectations, Healthcare and Family Services (HFS) regulations, and grant requirements.

Requirements

Licensed Clinical Social Worker (LCSW) or Licensed Clinical Professional Counselor (LCPC) required.
Minimum of one (1) to two (2) years of experience providing or overseeing crisis intervention services and minimum of three (3) years of therapy or direct service provision with diverse populations.
Valid driver's license and insurable driving record.
Excellent verbal and written communication skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Strong supervisory and leadership skills.
Ability to function effectively in a fast-paced and sometimes stressful environment.
Strong conflict resolution and de-escalation skills.
Proficiency with electronic health record systems, Microsoft Office applications, and other technology platforms.
Ability to interpret and implement regulatory, grant, and Medicaid program requirements.

Nice To Haves

Supervision and/or administrative experience preferred.
Prior experience in community behavioral health settings.
Prior experience working within grant-funded programs.
Knowledge of Mobile Crisis Response, Crisis System of Care, Medicaid, DHS, and HFS requirements.

Responsibilities

Provide immediate clinical consultation and support to crisis response staff.
Supervise and lead Crisis Counselors, Peer Support Specialists, and other assigned staff.
Foster a collaborative, supportive, and accountable work environment.
Develop staffing schedules to ensure continuous 24/7 crisis coverage.
Manage crisis response operations and staff assignments.
Coordinate crisis response efforts with hospitals, emergency departments, law enforcement agencies, EMS, schools, dispatch centers, and community providers.
Support implementation of CESSA and other statewide crisis initiatives.
Provide ongoing training and professional development opportunities.
Ensure consistent implementation of agency policies and procedures.
Monitor compliance with Medicaid, DHS, HFS, accreditation, and grant requirements.
Develop and maintain collaborative relationships with community stakeholders.
Participate in leadership meetings, committees, workgroups, and strategic planning activities.