Crisis Worker - Crisis Services
About The Position
As a Crisis Worker on our integrated health team, you’ll be empowered to make a bigger impact than you ever imagined. From triaging calls over the crisis line to being mobile out in the community, you’ll perform a variety of important tasks that make each day new and exciting. This position is based out of our office at 60 West Drive, Brampton. Due to the nature of the program, this role is on-site and community based. At the Canadian Mental Health Association – Peel Dufferin Branch, we provide a wide array of community services, resources, and care for people with mental illness. In your role, you’ll not only assist people who are struggling, you’ll help them return to good health and reintegrate into the community. In everything we do, we work together to make the world a better place – one person at a time.
Requirements
- University Degree in Social Work, BSc. Nursing, Occupational Therapy, or Master's degree in Counselling
- Must be a Regulated Health Professional (Registered Nurse, Registered Psychotherapist or Registered Occupational Therapist) or Registered Social Worker and adhere to standards of practice as per designated college OR eligible and willing to become regulated health professional or RSW within first 6 months of employment
- Minimum 3 years of experience working in acute mental health sector, preferably in the community
- Experience with crisis intervention techniques and theory-based practice in working with the seriously mentally ill, including a good understanding of the Mental Health Act and DSM V as it relates to crisis
- Knowledge on risk assessments, suicide prevention, and principles of crisis theory and intervention
- Comfortable working on the phone and in person in potentially high risk and stressful situations
- Strong interpersonal skills with proven ability to approach, listen, build trust, and communicate across diverse cultures and intersectionality. Willingness to continually improve understanding around cultural competence
- Willingness to learn and apply practical understanding of different elements of diversity, such as gender identity/expression, race/cultural background, religion, sexual orientation, disability, immigration and precarious status, family status, etc.
- Openness to operate from an anti-racist, anti-oppressive, 2SLGBTQ+ affirming and intersectional framework
- Ability to work 12-hour shifts on a rotational schedule: days, overnights, weekends, and public holidays
- Valid Canadian driver’s license and access to an insured automobile in good repair
- Satisfactory Vulnerable Sector Screening (Police Check) report and provide fingerprints to Peel Regional Police
Nice To Haves
- Fluency in a second language, including ASL (American Sign Language) is considered an asset
Responsibilities
- Provide immediate crisis line response, initial triage, crisis stabilization and development of intervention plans
- Provide needed assistance and follow-up post crisis with telephone check-ins, mobile crisis response or by connecting clients to appropriate follow-up agencies/networks
- Conduct risk and safety assessments, mental status examinations, promote healthy coping strategies, and assist in developing follow-up and safety plans for clients in the community
- Work side by side in ‘ride alongs’ with police officers and other crisis support workers in completing mobile crisis intervention assessments
- Form collaborative relationships with CMHA colleagues and strong partnerships with hospitals, law enforcement agencies, and mental health and social service agencies to build an effective delivery of crisis service in the community
- Assist in identifying and developing goals towards understanding prevention, treatment, and rehabilitation of individuals with mental illness and addiction concerns
- Participate in agency and community meetings, committees and workgroups as requested by manager
Benefits
- Employee Family Assistance Plan
- optional extended health and dental benefits
- 4 weeks accrued vacation
- Up to 18 paid sick days accrued per year, plus 2 flexible days each year
- HOOPP Pension Plan
- Ongoing professional development plus $250 annual funding for continuing education and certifications
- $350 annual allowance to invest in achieving your personal wellness goals
- Participation in organizational pay for performance incentive program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
