Crisis Response Specialist

The Centers•Cleveland, OH

18h•Onsite

About The Position

The Crisis Response Specialist is responsible for responding to and managing crisis situations involving youth residents at The Centers, H.O.P.E. Campus. This position uses trauma-informed and youth-centered approaches to de-escalate conflicts, ensure safety, and support both residents and staff during high-stress incidents. The Crisis Response Specialist collaborates with the clinical and programming teams to promote a safe and supportive environment, contributing to residents’ emotional regulation and overall well-being.

Requirements

Bachelor’s degree in social services, health and human services, or a related field
Minimum of two (2) years of youth residential treatment experience preferred.
Therapeutic Crisis Intervention trainer preferred.
Experience performing Therapeutic Crisis Intervention or Crisis Prevention Institute training.
Intermediate experience in Microsoft Office Suite and related program software.
Able to successfully complete the train-the-trainer program for agency approved evidence-based crisis intervention model.

Responsibilities

Respond promptly to crisis situations involving residents, including behavioral escalations, safety concerns, and conflicts.
Utilize trauma-informed and de-escalation techniques to stabilize situations while maintaining the dignity and respect of all involved.
Assess risks and implement safety protocols to protect residents, staff, and the facility.
Serve as the on-call crisis response lead during designated shifts.
Provide emotional and behavioral support to residents in crisis, helping them to process emotions and regain control.
Assist staff in managing crisis situations, offering guidance and modeling effective de-escalation techniques.
Conduct debriefings with staff and residents following crises to process the event and identify lessons learned.
Train and mentor staff on trauma-informed care principles, crisis intervention strategies, and de-escalation techniques.
Lead regular drills and simulations to prepare staff for potential crisis scenarios.
Stay current on best practices in crisis response and share knowledge with the team.
Work closely with the Safety and Security Manager to develop and implement crisis response protocols.
Partner with clinical and case management teams to support residents’ treatment plans following crises.
Maintain clear and consistent documentation of crisis incidents, including actions taken and outcomes.
Communicate effectively with residents, staff, and external stakeholders as needed.
Monitor trends in crisis incidents and collaborate with leadership to identify preventative measures.
Analyze incident reports to recommend changes in policies or practices to reduce future crises.
Provide detailed reports to the Safety and Security Manager on crisis response outcomes.
Represent the facility in community outreach, networking, and partnership-building activities.
Participate in special projects or initiatives as assigned by senior leadership.
Act as a liaison between staff, residents, families, and other stakeholders.