Crisis Program Manager

Huckleberry House Inc•Columbus, OH

11h•$60,000 - $65,000•Onsite

About The Position

The Crisis Program Manager provides leadership, supervision, and operational oversight for the Crisis Program. This role manages staff, resources, and program compliance to ensure high-quality services for youth and families, effective crisis response, and successful program outcomes.

Requirements

Demonstrated leadership and management capability in crisis or behavioral health settings.
Ability to exercise independent judgment and discretion in complex and high-risk situations.
Strong decision-making, problem-solving, and conflict resolution skills.
Effective written and verbal communication skills.
Ability to manage multiple priorities and lead diverse teams
Ability to demonstrate poise, tact and diplomacy.
Bachelor’s degree in Social Work or a related field, or equivalent combination of education and experience.
Minimum of two years of supervisory or management experience preferred.
Valid driver’s license with acceptable driving record.
Strong verbal and written communication skills.
Demonstrated ability to problem-solve, manage conflict, and make sound decisions.
Proficiency in electronic client record systems.
Strong analytical and problem-solving skills.
Ability to exercise independent judgment on matters of significance.
High level of organization, discretion, and attention to detail.
Exceptional verbal and written communication abilities.
Ability to work independently
Reliable transportation
High level of professionalism, reliability, and accountability.
High level of interpersonal skill to handle sensitive and confidential situations

Responsibilities

Exercises independent judgment in addressing operational, clinical, and staffing challenges.
Leads hiring, onboarding evaluations, coaching, and corrective actions and terminations in collaboration with Crisis Program management.
Supports in supervising staff in training, scheduling, and performance management.
Provides leadership, coaching, and direction to staff to ensure accountability and professional growth.
Ensures program compliance with applicable regulatory and accreditation standards, including OHMHAS, ADAMH, COA, Medicaid, and grant requirements.
Oversees quality assurance processes, evaluates program performance, and implements improvements as needed.
Reviews clinical and operational documentation to ensure compliance, accuracy, and completeness.
Complete all medication disposal within established time frames.
Provides leadership-level guidance and consultation regarding crisis response and youth interventions.
Ensures required program activities (intake, assessment, documentation, discharge planning) are completed to support compliance and revenue generation.
Maintains oversight of confidentiality, documentation standards, and productivity benchmarks.
Leads regular staff and leadership meetings to advance program goals.
Participates in agency on-call rotation as a management representative.
Serves on and/or chairs assigned agency committees.
Participates in monthly leadership meetings and contributes to agency-wide planning and decision-making.
Performs other duties consistent with the scope and level of this management position.
Perform other duties as assigned.