Assistant Program Director, Crisis Line

Didi Hirsch Brand•Los Angeles, CA

2d•Hybrid

About The Position

Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation’s first Suicide Prevention Center. We are a nonprofit organization providing care to about 270,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable. More than 1,000 dedicated employees and volunteers make Didi Hirsch’s work possible. Summary As an Assistant Program Director, Crisis Line, you will actively manage and lead the Crisis Line team and human resources at the clinical site(s) under the general supervision of the Crisis Line Director. This role requires overseeing daily operations, coordinating staff schedules, and ensuring the implementation of policies and procedures to deliver high-quality services. You will support the Director by fostering a collaborative team environment, addressing challenges, and driving performance to achieve organizational objectives. Additionally, you will play a pivotal role in staff training, development, and ensuring compliance with clinical and operational standards.

Requirements

Minimum of a completed Masters or Doctoral Degree as a Social Worker, Psychologist or Marriage and Family Therapist or related field.
Minimum of 3 years of managerial experience within a county contracted environment.
Advanced knowledge of the mental health and substance use services and systems specific to the program that is to be supervised.
Depending on program/division, advanced knowledge of Evidence Based Practices and/or the Recovery Model of treatment.
Demonstrated effective leadership and management skills; experienced in effectively leading multidisciplinary teams.
Be experienced in the types of therapy, psychological testing, and case management appropriate to the program.
Present ideas, information, and viewpoints clearly, both verbally and in writing.
Efficiently use the personal computer including word processing, spreadsheets, and other related software programs.
Manage employee performance consistent with defined Didi Hirsch processes.
Utilize analysis, experience, and judgment to make solid business and therapeutic decisions.
Demonstrate commitment to team objectives and Didi Hirsch philosophies.
Adapt to changing needs by acquiring new skills and knowledge.
Know and comply with Agency policies and procedures, HIPAA, DMH policies and documentation guidelines, and other state, federal regulations relating to quality assurance and improvement.
Current California driver’s license, car insurance, and a driving record acceptable to the Agency’s insurance carrier.

Nice To Haves

Bilingual in Spanish preferred but not required.

Responsibilities

Supports the Crisis Line Director as the operations and clinical manager for Non-Bilingual services on the Crisis Line.
Provides leadership to program staff ensuring that the crisis line services meet or exceed contractual performance goals; ensures delivery of services in accordance with contracted guidelines and Didi Hirsch philosophies.
Attends, participates, leads and/or facilitates routinely scheduled meetings as requested or required for the program, division, or Agency.
Interfaces with related community agencies, attends meetings as scheduled and/ or needed to include: the Department of Mental Health and Health Insurance Portability and Accountability Act related issues.
Uses human resource best practices to select and retain the department’s consistent and high performers. This includes evidenced based interviewing and assessment techniques to select team members; using flexible and supportive feedback and management styles that foster open communications.
Coaches staff in the development of their work plans, their assigned duties, responsibilities, and scope of authority.
Completing management related documentation such as timekeeping records, performance evaluations, in a timely manner.
Effectively holds staff accountable for meeting contractual requirements through frequent and regular feedback during administrative supervision sessions held on at least a monthly basis.
Performs managerial duties to include interviewing applicants for employment; assigning and reviewing progress of assignments; conducting performance appraisals; recommending salary increases; and developing higher levels of expertise in staff members by encouraging further education, participation in seminars and providing learning opportunities within program mental health and/or substance use services.
Identifies staff training needs and ensures development and implementation of programs that address needs; participates in delivering training sessions to meet the needs of staff related to clinical/program needs.
Serves as the lead for Utilization Review within the department to ensure that the program is meeting its contractual.
Measures progress against plans and stated goals as it applies to program documentation.
Reviews chart documentation and status reports prepared by program staff to ensure all legal, contractual, and revenue-generating reports meet or exceed required Agency and applicable regulatory agencies’ standards.
Ensures all administrative documentation is accurate and submitted within the established timeframe; gathers and analyzes information and prepares routine reports including those used to assess performance.
Manages the flow of clinical services.
Efficiently utilizes financial resources while maintaining commitment to quality service when requesting and purchasing quality assurance program supplies.