Crisis Peer Aftercare Specialist - Glendale

Terros Health•Glendale, AZ

13d•Onsite

About The Position

Terros Health is hiring a full-time Crisis Peer Aftercare Specialist at its Olive Avenue location in Glendale, Arizona. Reporting to the Crisis Clinical Manager, this role provides behavioral health crisis aftercare for children and adults. The specialist helps patients and their families navigate the path from hospitalization to recovery, understand crises in the context of recovery goals, and develop skills and insights to prevent or cope with future crises. The work involves direct patient interactions, service delivery, and connecting patients with community-based services and resources to support transitions from care. Depending on departmental needs, the position may float among the Bridging the Gap Crisis, Crisis Transition Navigator, and Community Stabilization Team aftercare programs. The role requires peer certification and firsthand experience with serious mental illness or chronic disease affecting oneself or a family member. The listed schedule is Tuesday through Friday, 8 a.m. to 6 p.m., with 10-hour shifts; shift hours may vary if clinical or administrative needs arise. The position may require travel of up to 50%.

Requirements

Peer certification is required within six months of hire.
Must have self-identified, firsthand experience with serious mental illness and/or a chronic disease affecting oneself or a family member.
Must use a recovery approach and philosophy.
Meet one of the stated education and experience pathways: GED/high school diploma and at least 1.5 years of behavioral health experience; an associate degree in a behavioral health field; a bachelor's degree outside behavioral health and one year of behavioral health experience; or a bachelor's or master's degree in a behavioral health field.
Arizona license or eligibility for an Arizona license.
Must have or attain CPR/First Aid certification within 60 days of assuming the role.
Must have or obtain a valid Arizona driver's license, be at least 21 years old, and have at least four years of driving experience; must meet Terros driving policy requirements.
Must have a valid Arizona Fingerprint Clearance Card (Level 1) or apply for one within seven working days of employment.
Must pass a TB test.
Strong written and verbal communication, interpersonal, teamwork, customer service, and motivational skills.
Proficiency with computers and applications such as Microsoft Office Suite.
Flexibility to collaborate across programs and adapt to changing priorities.
Ability to work autonomously and collaboratively, and to work with diverse populations, particularly people experiencing chronic homelessness.

Nice To Haves

Certified Case Manager (CCM) is highly preferred.
Clinical documentation experience preferred.
Experience with Electronic Health Records (EHR) systems is highly valued.
Familiarity with filing mental health petitions, or willingness to learn.

Responsibilities

Interact directly with patients and deliver services.
Access community-based services to assist patients with transitions.
Link patients to community services and resources.
Float among aftercare programs based on departmental need: Bridging the Gap Crisis, Crisis Transition Navigator, and Community Stabilization Team.
Collaborate with team members across cross-functional programs.
Help patients and families navigate the process from hospitalization to recovery.
File mental health petitions, or learn how to do so.
Liaise between multiple parties and provide customer service and motivational support.

Benefits

Multiple medical plan options, including a no-premium plan for employees and their families.
Multiple dental plan options, including orthodontic coverage.
Vision insurance.
Group life and disability insurance.
Pet insurance.
401(k) plan with company match.
Interest-free medical line of credit.
Financial education, planning, and support resources.
Monetary company contribution toward eligible benefits.
Bilingual pay differential.
Generous paid time off: three weeks in the first year.
Paid sick time.
Ten paid holidays annually.
Comprehensive wellness program with challenges, activities, and prizes.
Employee Assistance Program available to employees and their family members.
Trip Reduction Program.
Professional growth and career development opportunities, including scholarships, clinical supervision, continuing education units, and tuition discounts through Grand Canyon University, University of Phoenix, and Northern Arizona University.
Access to the Working Advantage Employee Discount Program, including savings on gym memberships, car rentals, flights, hotels, and movie tickets.