Crisis Intervention Supervisor - 4pm-12am
About The Position
Center for Community Resources is hiring a Crisis Intervention Supervisor for its Cambria 988 Call Center in Ebensburg, Pennsylvania. The supervisor provides direct supervision to crisis specialists, helps ensure the program meets licensure requirements, and performs the duties of a crisis intervention specialist. Crisis services include telephone assessment, crisis counseling, conflict resolution, and referral and connection to community resources. The role supports people seeking mental health and drug and alcohol services throughout Pennsylvania. The position works an evening schedule of 4 p.m. to midnight and requires rotating weekends. The supervisor works with managers to maintain staff scheduling and adequate crisis coverage, supports training and evaluation of staff, reviews clinical charts and documentation, and coordinates services with community and interagency partners. The stated starting rate is $25.00 per hour, with a $0.75 evening shift differential and a $1.50 midnight shift differential. A higher salary may be possible based on experience. The employer describes opportunities for career development and education. The position is full time and is based at the Cambria 988 Call Center in Ebensburg, Pennsylvania.
Requirements
- Bachelor’s degree in Human Services or a related field, with major coursework in a listed or related field such as sociology, social work, psychology, gerontology, history, criminal justice, nursing, counseling, education, theology, or political science.
- Five years of mental health experience or related experience, including at least two years in a supervisory capacity.
- Valid driver’s license; the qualifications section specifies a valid Pennsylvania driver’s license.
- Proof of auto insurance or car insurance coverage verification.
- Act 33/34 and FBI clearances.
- Knowledge of de-escalation techniques, computer literacy, knowledge of the 302/201 process, and knowledge of county resources.
- Ability to exercise sound judgment, take initiative while remaining cooperative and empathetic, maintain strict confidentiality, and be flexible in scheduling.
- Must give 30 days’ notice when separating from the agency.
Nice To Haves
- One year of experience in crisis services or the mental health field is listed as preferred in the qualifications section.
- Individuals who have accessed human services are encouraged to apply.
Responsibilities
- Provide direct supervision of crisis specialists and ensure the program meets licensure requirements.
- Perform all duties of a crisis intervention specialist, including telephone assessment, crisis counseling, conflict resolution, and referral and linkage to community resources.
- Review charts daily to confirm clinical interventions are appropriate and staff documentation meets standards.
- Discuss clinical deficiencies with crisis workers and document them in supervision.
- Train new staff, assess each worker’s ability in collaboration with managers, and document assessments.
- Assist with staff scheduling in collaboration with managers and ensure adequate crisis coverage at all times.
- Demonstrate schedule flexibility to support program coverage.
- Complete assigned performance evaluations, review them, and submit them to HR at least one week before their due dates.
- Consult with managers and HR about staff performance or policy violations, and document employee supervision related to resolving issues.
- Coordinate services with community services and interagency resources.
Benefits
- Medical insurance, with listed employee contribution rates varying by coverage tier.
- Free dental insurance.
- Free vision insurance.
- Free Employee Assistance Program.
- Flexible Spending Account (FSA).
- Free Healthy Merits Well-Being Program.
- Free employer-paid life insurance.
- Free short-term disability coverage.
- Free long-term disability coverage.
- Up to 20 PTO days in the first year, increasing to 25 days at five years and 30 days at 11 years.
- Seven paid holidays.
- One floating personal day.
- PTO cash-out option.
- Flexible scheduling opportunities.
- 403(b) retirement plan with employer match up to 6%.
- Referral bonus of up to $1,000.
- Pre-tax and Roth contribution options.
- Tuition reimbursement up to $2,000 per semester or $4,000 per year.
- Employer is eligible under the Public Service Loan Forgiveness (PSLF) Program.
- Optional accident, critical illness, and hospital indemnity insurance.
- Optional buy-up life and AD&D insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
