Crisis Intervention Specialist (Pro Pod) Swing Shift

Crisis Connections • Seattle, WA

10d • Onsite

About The Position

The Crisis Intervention Specialist provides real-time clinical guidance and support to frontline Phone Workers and Screeners on the 24/7 Regional Crisis Line. The role helps staff support callers through crisis assessment, intervention planning, and resolution, while ensuring compassionate and effective care. The specialist also provides debriefing and emotional support to staff after challenging calls, monitors call activity, coordinates care and resources with hospitals and community partners, and maintains accurate clinical documentation. The position participates in training, quality improvement, and team collaboration. This is an in-person role at the Seattle Call Center, scheduled Tuesday through Saturday from 3:00 p.m. to 11:00 p.m.

Requirements

• Background in behavioral health, crisis intervention, or substance use services.
• Ability to stay calm, focused, and compassionate in high-stress situations.
• Strong communication, clinical judgment, and teamwork skills.
• Comfort working with multiple technology systems at once.
• Meet one of the following education and experience paths: High School Diploma or GED plus 4 years of behavioral health experience; or a related Associate, Bachelor’s, or Master’s degree with corresponding experience.
• Obtain an Agency Affiliated Counselor (AAC) credential through the Washington State Department of Health by the end of the probationary period; applications must be submitted within 30 days of hire.

Responsibilities

• Provide real-time clinical guidance to crisis line Phone Workers and Screeners.
• Support assessment, intervention planning, and crisis resolution.
• Offer debriefing and emotional support to staff after challenging calls.
• Monitor call activity to ensure timely, high-quality responses.
• Coordinate care and resources with hospitals and community partners.
• Maintain clear, accurate clinical documentation.
• Participate in training, quality improvement, and team collaboration.

Benefits

• Medical, dental, and vision coverage.
• Generous paid time off and 12 paid holidays.
• 403(b) retirement plan and annual wage increases.
• Transit and parking benefits.
• Ongoing training, supervision, and career growth opportunities.
• A supportive, mission-driven team that values collaboration and well-being.
• Reimbursement for the cost of obtaining the AAC credential.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED