Crisis Intervention Specialist (Pro Pod) Swing Shift

Crisis Connections • Seattle, WA

11d • Onsite

About The Position

The Crisis Intervention Specialist supports frontline phone workers and screeners on a 24/7 Regional Crisis Line, providing real-time clinical guidance and helping ensure callers receive compassionate, effective care. The role supports crisis assessment, intervention planning, and resolution; offers staff debriefing and emotional support after challenging calls; monitors call activity; coordinates care and resources with hospitals and community partners; and maintains clear clinical documentation. The position also participates in training, quality improvement, and team collaboration. This is an in-person role at the Seattle Call Center, scheduled Tuesday through Saturday from 3:00 pm to 11:00 pm, at $27.87 per hour.

Requirements

• Background in behavioral health, crisis intervention, or substance use services.
• Ability to remain calm, focused, and compassionate in high-stress situations.
• Strong communication, clinical judgment, and teamwork skills.
• Comfort working with multiple technology systems at once.
• Meet one of the education and experience pathways: High School Diploma or GED plus 4 years of behavioral health experience, or a related associate, bachelor's, or master's degree with corresponding experience.
• Obtain an Agency Affiliated Counselor (AAC) credential through the Washington Department of Health by the end of the probationary period; the application must be submitted within 30 days of hire.

Responsibilities

• Provide real-time clinical guidance to crisis line Phone Workers and Screeners.
• Support assessment, intervention planning, and crisis resolution.
• Offer debriefing and emotional support to staff after challenging calls.
• Monitor call activity to ensure timely, high-quality responses.
• Coordinate care and resources with hospitals and community partners.
• Maintain clear, accurate clinical documentation.
• Participate in training, quality improvement, and team collaboration.

Benefits

• Medical, dental, and vision coverage.
• Generous paid time off and 12 paid holidays.
• 403(b) retirement plan and annual wage increases.
• Transit and parking benefits.
• Ongoing training, supervision, and career growth opportunities.
• A supportive, mission-driven team that values collaboration and well-being.
• Reimbursement for the cost of obtaining the required AAC credential.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED