Crisis Intervention Specialist - On Call - Mental Health #345

Main Template • San Bernardino, CA

2d • Onsite

About The Position

Under direct supervision, serves as a primary support and case manager to provide screening, assessment, and assist in linking services needed by members served and their family to overcome the crisis which brought them into the program.

Requirements

• High School Graduation or G.E.D. equivalent and three (3) years of direct services in mental health or community services; or Associate’s degree and two (2) years of experience; or Bachelor’s degree in Social Services.
• Must possess at least 1 year of direct service experience with Crisis Intervention, including screening and assessments.
• San Bernardino County FACT, ACT, and MAPS programs; in addition to the requirements above must also have: At least thirty semester (45 quarter) units of completed college coursework in behavioral or social science, or Sixty semester (90 quarter) units of completed college coursework, which includes 15 semester (23 quarter) units in behavioral science, Psych Tech courses and Alcohol and Drug Certificate courses are acceptable.
• AND one (1) year experience providing mental health services including interviewing and referring participants and performing crisis intervention, or Three (3) years of experience in a behavioral health department which involved direct participant contact, or Bachelor’s degree in a behavioral science and six (6) months experience providing mental health services including interviewing and referring participants and performing crisis intervention.
• In Riverside County and San Diego County, Bachelor’s degree required and two (2) years in a mental health setting.
• Sensitivity to multi-cultural populations and issues.
• Must be at least 18 years of age.
• Must be CPR, Crisis Prevention Institute (CPI), and First Aid certified on date of employment or within 60 days of employment and maintain current certification throughout employment.
• All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification.
• If the position requires driving, valid driver license, a motor vehicle clearance, and proof of auto insurance is required at time of employment and must be maintained throughout employment.
• Additional regulatory, contractual or local requirements may apply.
• Thorough understanding of the rights of members served and relevant legal processes.
• Effective written and verbal communication skills.
• Good computer/technology skills.
• Ability to assess safety risks.
• Ability to easily build rapport, maintain engagement with members served, and hold hope in the face of adversity.
• Excellent driving skills.
• Knowledge of basic medical and psychiatric terminology.
• Within two (2) months of employment, ability to apply financial requirements for billing and learn billing codes.

Nice To Haves

• Four (4) years’ experience in a behavioral health setting.
• Experience providing intensive case management and/or intensive community supports using psychiatric rehabilitation concepts.
• Experience in a mental health setting, outpatient clinic, dual diagnosis treatment, or community mental health service.

Responsibilities

• Collaborates with members served to create Recovery Plan goals and ensure all services described in the Recovery Plan are provided.
• Provides specialized services and interventions related to Crisis Intervention, including screening and assessments.
• Facilitates groups according to the needs and interests of members served especially regarding education and coping skills in the area of Crisis Intervention.
• Provides appropriate interventions in crisis situations.
• Performs officer of the day functions for both wellness, duty and stand by duty tasks on a rotating basis.
• Collects required data and completes required documentation.
• Coordinates transitions to lower levels of care.
• Maintains awareness of community resources and assists members served in appropriate use of community resources.
• Assists members served with all needs, including Activities of Daily Living.
• Assists members served in making and getting to essential appointments.
• Assists and advocates for members served in obtaining appropriate benefits; provide representative payee services.
• Ensures that members served understand their legal status and rights.
• Helps members served achieve greater independence and autonomy.
• Safeguards confidentiality; adheres to HIPAA policies.
• Provides wraparound services that encompass whole person care.
• Provides transportation when needed and appropriate and linkage to community resources.
• If employed at inpatient program, must assist with restraint of members served in the event of assaultive behavior and pass assault crisis/crisis prevention training.
• If employed at outpatient program, must evade members served in the event of assaultive behavior and pass assault crisis/crisis prevention training.
• Provide and document quality and quantity of direct services as required by program standards.

Benefits

• If job posting references any sign-on bonus internal applicants and applicants employed with Telecare in the previous 12 months would not be eligible.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED