Crisis Intervention Specialist 3rd

Keys to Change • Phoenix, AZ

12d • Onsite

About The Position

Our mission at the Keys to Change campus is to create a safe, engaging, holistic community that empowers people to end their homelessness and create positive, long-term changes. We offer a dynamic work environment where your ideas and critical thinking skills will be valued and your contributions will directly influence the lives of those in need. We are looking for individuals who are ready to be part of something bigger than themselves, who want to challenge the status quo. At Keys to Change, your work will matter, your voice will be heard, and together, we will transform lives and strengthen communities. Keys to Change is an Equal Opportunity Employer and offers an attractive health and benefits package for our employees, including 100% towards monthly premiums for Health, Dental, Long- and Short-Term Disability, and Life insurance (employee only), Paid Time Off, 403b, 8 Paid Holidays, and flexible schedule. The Crisis Intervention Specialist, 3rd Shift is a temporary position that ends on 9/30/2026. CIS is the point of contact for individuals accessing homeless services and experiencing crisis that could result in homelessness at night. This position is responsible for providing motivational approaches, knowledge of community support resources, and connections to such resources based on the individuals' needs, including possible connections to mental health and/or substance abuse concerns and trauma. This individual will also collect demographic information, and triage individuals into needs-based services. The 2nd Shift Crisis Intervention Specialist is responsible for greeting all individuals seeking services through the Welcome Center. Responsibilities are determined by the Welcome Center.

Requirements

• Must be age 21 or older
• Superior written and verbal communication skills (Spanish a plus).
• Demonstrated ability to communicate effectively and professionally with staff, clients and other external contacts.
• Ability to handle sensitive material, maintaining the highest level of confidentiality and displaying integrity and sound judgment.
• Mobility sufficient to conduct regular duties within a normal office environment.
• Ability to lift up to 20 pounds to lift office supplies and equipment.
• Minimum of 2 years’ experience providing homeless services or mental health services.
• A healthy knowledge of the Regional Behavioral Health Authority (MMIC) and its systems and local healthcare resources and the ability to work with individuals with diverse needs
• Effectively communicate with clients from diverse backgrounds
• Be able to model effective engagement strategies
• Maintain productive relationships with colleagues and partner agencies
• Critical Thinking and Problem-Solving Skills
• Awareness and Sensitivity to cultural diversity, and alternative lifestyles is essential
• Background Checks and Fingerprint Cards are a Condition of Employment.
• Present a valid Fingerprint clearance card on the first day of employment.

Nice To Haves

• Bachelor’s degree in human services or related field; or equivalent combination of education and relevant employment experience is a plus.

Responsibilities

• Identify and triage vulnerable individuals experiencing mental health, substance abuse and/or traumatic crises to available services.
• Collect client demographic information and obtain appropriate releases of information.
• Coordinate with campus partners to facilitate entry into shelter and other campus services
• Utilize diversion strategies to determine if other resources, outside of shelter, will work for the client.
• Conduct vulnerability assessments (VI-SPDAT).
• Provide services in a manner congruent with harm reduction theory, progressive engagement, low-barrier eligibility, trauma informed care and national best practices.
• Foster healthy and productive relationships with community collaborates including mental health providers, housing providers, and social service agencies.
• Document client interactions in HMIS system.
• Oversee waiting area assuring all clients are signed in and assuring all clients are treated in a trauma informed way
• Create and print campus Identification cards for clients
• Engages Clients using best practices including motivational interviewing and conflict resolution and crisis de-escalation.
• Maintains adherence to the Keys To Change and campus policies.
• Attends yearly updates for any specific trainings established for their department or specific to their position
• Adheres to policies regarding working hours, break periods and proper use of the payroll and benefits system
• Additional duties as assigned

Benefits

• 100% towards monthly premiums for Health, Dental, Long- and Short-Term Disability, and Life insurance (employee only)
• Paid Time Off
• 403b
• 8 Paid Holidays
• flexible schedule

What This Job Offers

• Career Level: Mid Level
• Education Level: Associate degree