Crisis Intervention Specialist Non-Residential

The Ion Center•Carrollton, KY

16d

About The Position

The Ion Center for Violence Prevention is seeking a compassionate Crisis Intervention Specialist to support and serve victim-survivors in Northern Kentucky, with a focus on Owen, Carroll, Grant, Gallatin, and Pendleton Counties. The position provides crisis intervention and case management to primary and secondary survivors of crime, particularly survivors of partner violence, sexual violence, and stalking, helping them work toward safety and self-sufficiency. Services provided to victim-survivors are free and confidential. Under the supervision of Site and Program Management, the specialist provides intake and assessment, crisis response, counseling, case management, and advocacy. The role includes responding to hotline calls, texts, and chats; helping clients identify needs, access community resources, and develop safety plans; providing individual, family, or group support; and assisting clients as they navigate legal and other systems. The specialist also maintains client documentation, participates in meetings and training, reports statistics for funders, and collaborates with colleagues and community partners. This is an hourly position starting at $20.00 per hour. The position may involve exposure to infectious diseases and stressful situations. A criminal record check is required as a condition of employment.

Requirements

Knowledge and skills typically acquired through a bachelor's degree from an accredited college or university.
Knowledge of trauma-informed care.
Ability to work in highly stressful, crisis-oriented situations.
Ability to handle sensitive information and maintain confidentiality.
Empathetic and strong listening skills.
Professional oral and written communication skills.
Ability to work independently and collaboratively as part of a team.
Excellent problem-solving and decision-making skills.
Complete training required for funding requirements and knowledge building.
Must be at least 18 years old.
Pass a criminal record check as a condition of employment.

Responsibilities

Maintain client confidentiality and apply ZeroV Program Member Service Standards and KASAP Standards for survivors of rape.
Respond to crisis hotline calls, texts, and chats.
Assess client needs, connect clients with community resources, assist with agency paperwork, and help clients develop safety plans.
Provide trauma-informed individual, family, and/or group counseling.
Educate survivors about partner violence, sexual violence, and stalking.
Help clients identify goals related to benefits, childcare, education, budgeting, and housing; transport clients to support those goals.
Accompany and support clients navigating the legal system, educate them about the system, and assist with filing protection orders.
Support essential services, including on-call hospital advocacy, hotline services, and emergency shelter.
Collaborate with community partners, law enforcement, medical staff, and social service agencies.
Assist clients with crime victim compensation.
Maintain client files and documentation; attend related meetings and trainings; and report statistics for funders.
Accept and disseminate donations.
Contribute to a clean, healthy, trauma-informed work environment and collaborate across agency sites.