Crisis Intervention Specialist I - Telephone
Keystone Health•Chambersburg, PA
•Onsite
About The Position
The Keystone Health Crisis Intervention Program provides mental health and drug and alcohol services throughout the Franklin and Fulton County areas. These services are provided by Hotline and/or face-to-face contact in the Crisis office or the local hospital emergency departments. The Crisis Intervention Specialist I- Telephone Response is responsible for answering the 988 hotline and providing phone support to callers in emotional crisis; provide resources and referrals as needed.
Requirements
- Bachelor’s degree or high school diploma or equivalency and 12 semester credit hours with major course work in sociology, social work, psychology, gerontology, anthropology, political science, history, criminal justice, theology, nursing, education or a related field; or be a registered nurse.
- OR Have a high school diploma or equivalency plus 3 years of mental health direct care experience in public or private human services with employment as a mental health staff person prior to 1/1/1992.
- Or; be a consumer or a family member who has 1 year of experience as an advocate or leader in a consumer or family group and has a high school diploma or equivalent.
- Or; Staff persons employed by a provider who have 5 years’ experience as a supervisor of mental health services in a mental health agency prior to 1/1/92 will be exempt from this section.
- Current CPR certification is required.
Responsibilities
- Answering the 988 hotline
- Providing phone support to callers in emotional crisis
- Providing resources and referrals as needed
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What This Job Offers
Career Level
Entry Level
Number of Employees
101-250 employees
