Crisis Center-Shift Leader

Brightli•Indianapolis, IN

About The Position

The posting title is Crisis Center-Shift Leader, but the supplied job description identifies the role as Therapist and describes professional counseling and therapeutic services. The Therapist provides services to individuals, families, couples, and groups based on client needs and treatment goals, conducts clinical assessments, establishes diagnoses, develops individualized treatment plans, and provides evidence-based interventions. Services may include counseling, psychotherapy, behavioral interventions, trauma-informed practices, and treatment for co-occurring conditions. The role collaborates with a multidisciplinary team, supports clients through care transitions and crises, and connects clients with resources for recovery and wellness. The position requires a relevant master's degree, applicable state professional licensure, and clinical experience and training in mental health and/or substance use assessment and treatment. The clinician must maintain unrestricted licensure in their state and area of practice, be willing to obtain additional state licensure as organizational needs require, and be willing to provide telehealth services. No supervisory requirements are listed, although the description says the employee may assist with supervision of individuals in training after meeting applicable professional requirements. Employment type and shift are presented as unfilled placeholders in the description. The job location is listed as Greenwood, Indiana. The organization describes a mission focused on improving client care, strengthening community mental health services and advocacy, and evolving behavioral health services to meet client needs. It also emphasizes belonging, connection, varied perspectives, and an authentic workplace.

Requirements

Master's degree in Social Work, Psychology, Counseling, Marriage and Family Therapy, or a related behavioral health field.
Professional licensure through the applicable state licensing board as required for the individual's area of practice; examples include LPC, LCSW, and LMFT, or another applicable license permitted by state regulations and scope of practice.
Maintain unrestricted licensure in the state and area of practice and be willing to obtain licensure in additional states as organizational needs require.
Clinical experience and training in assessment and treatment of mental health and/or substance use disorders.
Meet applicable state, regulatory, accreditation, and agency requirements for clinical practice.
Demonstrated knowledge of diagnostic criteria and clinical practices related to mental health and/or substance use disorders.
Knowledge of caseload management, rehabilitation methods, and evidence-based behavioral health treatment approaches.
Understanding of challenges experienced by individuals and families affected by mental health and/or substance use disorders.
Knowledge of therapeutic methods, treatment modalities, applicable legal requirements, and court procedures related to behavioral health services.
Ability to develop, coordinate, and evaluate services within assigned programs.
Strong written and verbal communication skills, including the ability to produce clear, concise, accurate clinical documentation.
Ability to establish effective professional relationships in person, by telephone, and through telehealth, and to communicate effectively with clients, families, coworkers, referral sources, and community partners.
Strong critical-thinking, problem-solving, and organizational skills.
Ability to work independently and collaborate effectively within a multidisciplinary team.
Ability to follow direction, accept supervision, and incorporate feedback into professional practice.
Commitment to ethical practice, client confidentiality, professional boundaries, and person-centered care.
Willingness and comfort providing telehealth services; training will be provided.
Successful completion of background checks, including criminal record, driving record, abuse/neglect, and fingerprint checks.
Completion of New Hire Orientation and required onboarding training, including Relias, at the beginning of employment and annually thereafter.
Current driver's license, acceptable driving record, and current auto insurance.
Obtain and maintain First Aid and CPR certifications, with initial certification due within three months of beginning employment.
Complete applicable behavioral management training within 30 days of employment or at the first available class: CPI for Residential programs; Peaceful Intervention or Verbal De-escalation for Outpatient programs.
Demonstrate understanding of Collaborative Service Goals within 30 days of employment.
Complete 36 hours of required training within a two-year period in accordance with applicable regulatory requirements, including 9 CSR 10-7.110 E 1 when applicable.
For ASAM programs, complete 50 hours of training annually.
For CPRC programs, complete Growth and Development and Privileging and Credentialing forms within 30 days of employment.
Maintain knowledge of policies, procedures, regulations, and requirements applicable to the assigned program and provide current copies of applicable licenses and certifications.

Responsibilities

Provide individual, group, family, and other therapeutic services in a variety of settings according to client needs and treatment goals.
Complete intake, screening, and comprehensive assessments within regulatory, accreditation, and agency timeframes.
Conduct assessments and establish diagnoses based on clinical findings and available client information.
Develop individualized treatment plans reflecting assessment findings, client needs, goals, and progress.
Provide evidence-based interventions, including counseling, family therapy, trauma-focused services, and co-occurring treatment.
Participate in clinical staffing, treatment team meetings, and case consultations to coordinate client care.
Meet department Collaborative Service Goal requirements and productivity expectations.
Coordinate with internal departments to ensure service authorization and timely provision of required information.
Maintain accurate, timely, comprehensive clinical documentation in accordance with regulatory, accreditation, payer, and agency requirements.
Ensure clinical notes and service entries accurately reflect treatment plans, interventions, client progress, and documentation standards.
Identify and correct documentation, charting, or file deficiencies within required timeframes.
Support transitions in care and complete required transition documentation, including summaries, plans, and correspondence.
Respond appropriately to crises and participate in or coordinate emergency services when necessary.
Maintain professional relationships with clients, families, referral sources, coworkers, and community partners.
Represent the organization professionally in the community and adhere to agency policies and ethical standards.
Provide clinical consultation and support to treatment team members as appropriate.
Provide training and guidance on clinical issues, therapeutic interventions, and evidence-based practices.
Assist with professional or clinical supervision of individuals in training after applicable requirements are met.
Complete required training and professional development activities.
Support the organization's short- and long-term goals and objectives.
Perform other duties assigned by leadership.
Complete required onboarding, training, certifications, and program-specific requirements, and maintain current applicable licenses and certifications.
For school-based services programs, provide services at designated school sites during school operating hours as required.

Benefits

29 days of PTO is listed in one benefits section; a later section says full-time employees receive an attractive time-off package.
Eligibility for HRSA loan repayment, subject to eligibility requirements.
Employee benefits package including health, dental, vision, retirement, life insurance, and more; the posting says full-time employees receive these benefits.
401(k) retirement savings plan with up to a 5% match for part-time and full-time employees.
Company-paid basic life insurance.
Emergency Medical Leave Program.
Flexible Spending Accounts for healthcare and dependent child-care.
Health and Wellness Program.
Employee Assistance Program (EAP).
Employee Discount Program.
Mileage reimbursement.
Initial, ongoing, comprehensive, and supportive training.
Career mobility and advancement opportunities, including promotion from within.
Supportive work culture and environment focused on well-being, health, and happiness.