Crisis Care Liaisons

ALLIANCE HEALTHCARE SERVICES, INC•Memphis, TN

4d•Onsite

About The Position

The Crisis Care Liaison is responsible for efficiently receiving phone calls, entering data, assigning calls to Crisis Specialists, and maintaining constant contact with all referral sources to ensure timely dispositions and transfers. This person also ensures accurate information is entered in EHR and on the Whiteboard.

Requirements

Bachelor’s degree in Psychology, Human Services or related discipline from an accredited University.
Experience working in a mental health or crisis setting.
Must be able to work effectively in a crisis service delivery setting.
Must exemplify problem solving skills.
Must formulate appropriate crisis intervention response.
Must demonstrate self-motivation.
Must possess excellent communication skills.
Must have the ability to work well with others.
Must contribute to a professional, healing, and restorative environment.

Nice To Haves

Mental health or crisis experience preferred.

Responsibilities

Answer the telephone on the first ring using appropriate greetings.
Assign all calls to the Assessors within 15 minutes from referral time.
Enter all required call data up to and including discharge information into EHR and whiteboard.
Maintain frequent communication, at a minimum of at least once per hour, with all referral sources and disposition facilities regarding response and disposition of each call/referral.
For referrals going to MMHI, monitor patient bed matching system and inform Shift Lead if additional information is requested causing a potential delay in transfer.
Participate in all required trainings.
Assign and prioritize calls by reviewing the board for calls left from previous shift, delegating which Crisis Specialist will remain on-site and go off-site, and making assignments in order, except on-site calls.
On-site calls go to the person chosen to remain on-site, as long as that Crisis Specialist will be able to meet the required one hour response time. The order may be by-passed to prioritize calls based on violent patients at CAC, high acuity patients, Methodist and Baptist ER calls, or other reasons deemed clinically appropriate by a Lead.
Complete report to incoming Dispatch Specialist.
Utilize Therapeutic Options and Safe Clinch to deescalate and prevent aggressive outbursts.
Read work email every business day.
Abide by the policies and procedures as outlined in the Policy and Procedure Manual.