Crisis/Access Specialist - TVC

Northern Lakes Community Mental Health Authority•Traverse City, MI

5d•Onsite

About The Position

Northern Lakes CMH Authority is seeking a Crisis/Access Specialist for its Traverse City location. This clinical position performs Crisis and Access functions, including screening requests for service, conducting initial clinical assessments, orienting new consumers to CMH services, and authorizing or reauthorizing services for consumers with mental illness or developmental disabilities. The specialist determines appropriate levels of care, makes referrals, and helps match consumers to appropriate services. The role requires familiarity with the populations served and the programs and services provided or purchased by NLCMHA, as well as co-occurring disorder competencies. It does not include direct staff supervision. The specialist works with law enforcement and community partners to provide case consultation, crisis intervention, service coordination, referrals, and linkage to resources for people needing mental health or substance-use-related support. Duties may include mobile response and emergency on-site assessments, including assessments to determine the need for inpatient psychiatric hospitalization. Services may be delivered in person or virtually and in a variety of community settings. The position reports to the Supervisor/Operations Manager as assigned. It may require irregular hours and travel by personal vehicle when an agency vehicle is unavailable.

Requirements

Master's degree in social work, psychology, or counseling from an accredited university.
State of Michigan licensure as a licensed professional.
Ability to maintain licensure.
Ability to be credentialed by NLCMHA to provide services in the professional discipline.
One year of experience in the mental health field, including experience working with individuals with severe and persistent mental illness and individuals with developmental disabilities.
Demonstrated competency using diagnostic skills, including the most current DSM.
Ability to meet the position's physical demands, with reasonable accommodations available as described in the posting.

Nice To Haves

Preferred license: Licensed Masters Social Worker (LMSW), Licensed Professional Counselor (LPC), or Psychologist.
Considered licenses: Limited Licensed Masters Social Worker (LLMSW), Limited Licensed Professional Counselor (LLPC), or Limited Licensed Psychologist.

Responsibilities

Provide access functions for all populations, including screening, eligibility determination, collection of information for reporting and decision-making, referrals, consumer information, and outreach when necessary.
Gather information to determine apparent eligibility for services, including demographics, clinical assessment and diagnosis, level-of-care determination, and referrals.
Conduct face-to-face clinical assessments of potential new consumers, in person or through a virtual platform.
Orient new consumers to CMH services, including the Person Centered Planning process.
Help individuals connect with external agencies and providers when other services are needed, and follow up when appropriate.
Ensure that consumers with limited English proficiency or other special needs receive appropriate assistance with CMH services, including access to and use of the PIHP grievance and appeal process.
Participate in crisis interventions, assessments, and other crisis-service activities during and after hours as necessary.
Screen for and address barriers to service, including speech, language, and cultural needs or issues; refer or assist individuals in resolving questions or concerns.
Provide direct or indirect services, including case consultation and coordination, advocacy, and referrals.
Conduct emergency on-site client assessments to determine the need for inpatient psychiatric hospitalization.
Provide mobile responses in community settings at law enforcement's request or referral, including homes, businesses, and shelters.
Provide face-to-face crisis intervention to help de-escalate or stabilize individuals in crisis.
Participate in staff development activities, including unit, supervisory, and community meetings, conferences, and review of current literature.
Collaborate with law enforcement, primary care physicians, local Department of Health and Human Services agencies, schools, ISD, substance abuse providers, and other providers to support quality community-based services.
Provide follow-up and support to help individuals remain engaged in services.
Develop rapport and maintain working relationships with law enforcement and community stakeholders.
Assist with implementation of training for internal and external partners as appropriate.
Track and collect identified data points.
Perform other duties as assigned.