CRIS SIS Caseworker - Danville

Carle Health•Danville, IL

About The Position

SIS Caseworkers are frontline staff who connect clients with agency and local services, identify opportunities for additional support, and make and receive referrals to help clients remain as independent as possible. The role serves older adults age 60 and over and individuals age 18–59 with disabilities. It provides intake, assessment, referral, documentation, and follow-up services through in-house, site-based, and community outreach activities. The Caseworker also helps clients make informed decisions about benefits and services, collaborates with CRIS programs and community agencies, and supports disaster response. The position requires maintaining assigned certifications and meeting or exceeding grant-funded department goals.

Responsibilities

Act as the Coordinated Point of Entry for clients by assessing needs, making referrals, and following up to support access to services and client-established goals.
Answer and process requests for information about services for older adults age 60 and over and individuals age 18–59 with disabilities.
Complete case notes, documentation forms, and SIS forms for all clients.
Make appropriate applications and referrals to CRIS and other benefit programs, and provide follow-up as needed.
Work with Outreach and Protective Services staff and program supervisors to provide comprehensive client services.
Provide in-house, site-based, and outreach activities, including assistance with forms and follow-up related to Social Security, insurance, Circuit Breaker, Energy Assistance, Tax Relief, action plans, and ongoing assessments of client needs.
Maintain knowledge of CRIS Home Delivered Meal Assessments and provide backup assistance as requested by the Director of Outreach Services.
Facilitate enrollment and community events that educate and assist individuals with Medicare, Medicaid, LIS, LiHeap, Benefit Access, Social Security, transportation, and other community needs.
Attend assigned training.
Participate as a first responder during disasters and communicate with emergency agencies, including the Red Cross, FEMA, EMA, law enforcement, and local resource agencies.
Further agency objectives by coordinating referrals and projects with Outreach staff, the Activities Department, In-Home Care, Home Delivered Meals, and other staff as appropriate.
Act as a mandated reporter in a professional capacity when a person is unable to make a report on their own behalf, and ensure intakes are completed for suspected abuse, neglect, financial exploitation, and self-neglect in such cases.
Maintain regular certifications such as VITA/TCE Tax Assistance and SHIP.
Meet or exceed grant-funded department goals within the specified time frame.