Crimson Rise Team Lead

Crimson Education • Detroit, MI

59d • Hybrid

About The Position

Crimson Education is the world’s leading college admissions consulting firm, with over 1,490 Ivy League offers and 2,410 to the US Top 15. We help ambitious students gain admission to the world’s top universities through expert-led guidance and proven, data-driven strategies. Crimson students are 7x more likely to get into the Ivy League than their peers. We were recently featured on the front page of the Wall Street Journal.

Crimson is the only college admissions consultancy that brings together:
Former Ivy League and Top 20 admissions officers to rigorously review and refine applications
Professors and PhD teaching fellows from leading universities to guide students through original, independent research — with pathways to selective peer-reviewed publication or conference presentation
Past ISEF winners and judges who coach students to compete for state, national, and international science fair awards
Capstone project mentors who help students design and scale leadership initiatives with real-world impact, measurable outcomes, and credible external validation

We’re backed by leading VC firms, including Tiger Global, Heal Partners, IceHouse Ventures, and Movac, and recently closed a USD $40M Series D funding round at a USD $640M valuation. We now operate across 21 markets worldwide, including the US, Canada, UK, Singapore, Japan, Hong Kong, Australia, and New Zealand.
The Team
The Rise Strategy Team spans 4 continents, bringing together educators, innovators, artists, athletes, researchers, and advocates who believe every student deserves a personalized education experience regardless of where they’re coming from. Hailing from top universities worldwide, our Strategists bring their personal experiences to the table as they invest in the team’s overall expertise and support parents and students in navigating today’s increasingly complex education landscape.
The Role
As a Crimson Rise Team Lead, you will report to the Crimson Rise Head of Service and work closely with the Crimson Rise Head of Operations to ensure an outstanding Crimson Rise client experience, successful delivery of Crimson services, and the achievement of student goals.
Your primary responsibility will be to role-model for and directly manage Rise Strategists, who work with young students (grades 1-8, ages 6-14) and their parents to develop and execute immediate academic, extracurricular, and personal developmental goals aligned with desired academic or professional pathways. You will personally deliver service to a base of your own students, often VIP clients, and will continue leading the Strategy team to optimize our program’s services. You will also lead hiring, onboarding, and ongoing training for the Rise Strategy team.

Requirements

• Bachelor’s degree from a top U.S. or U.K. university
• Excellent conflict management and cross-cultural communication skills
• Superior written and oral communication skills
• Superior planning and organizational skills
• Resilience when working independently under pressure
• Team-oriented attitude
• Passion for changing students’ and team members’ lives, along with a willingness to learn and go the extra mile!

Responsibilities

• Role-model for and directly manage Rise Strategists, who work with young students (grades 1-8, ages 6-14) and their parents to develop and execute immediate academic, extracurricular, and personal developmental goals aligned with desired academic or professional pathways.
• Personally deliver service to a base of your own students, often VIP clients.
• Continue leading the Strategy team to optimize our program’s services.
• Lead hiring, onboarding, and ongoing training for the Rise Strategy team.
• Monitor team performance and ensuring predictably excellent service quality.
• Recruit, interview, onboard, and train new staff members.
• Monitor student outcomes and performance for all students in your team.
• Provide support and feedback to help direct reports complete their outlined responsibilities to meet and exceed established KPIs.
• Run 1:1s and performance reviews.
• Ensure professional growth & high-quality student service from your team.
• Provide ongoing coaching both for strategy work specifically and career growth at Crimson.
• Maintain and share expert, application-specific knowledge and cultural understanding.
• Continue to deliver outstanding service for your own students (at a reduced capacity).
• Act as your student pool’s first point of contact for client complaints, questions, and issues and while direct reports are on leave.
• Work with the Head of Operations on student allocations, reallocations, and client escalations.
• Proactively collaborate with other service teams to resolve any complaints or roadblocks that are relevant to your direct reports.
• Ideate and lead product improvement initiatives—including student community initiatives, resource creation, and/or any projects that impact Strategy—coaching service team members on effective execution and signing off on finished products, in alignment with the Head of Service.
• Approve and oversee project-based work completed by your direct reports.

Benefits

• Flexible working environment, you will be empowered to structure how you work
• Option to work from our many locations/remotely around the globe (role dependant) with us!
• Limitless development and exposure- our internal promotions/role changes made up 33% of all recruitment last year.
• Annual training budget
• Psychologist on staff
• Impressive fireside chats and workshops to help the team continuously level up
• Radical Candour is a feedback approach we live by
• We’re a global player with 28 markets (and growing) across the globe!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager