V104 - Criminal Law Intake Specialist
About The Position
Job Duck is hiring a bilingual intake specialist to serve as a first point of contact for people seeking criminal legal assistance. The specialist guides prospective clients through intake, gathers accurate information, coordinates consultations, and follows up throughout the process. The role also supports reception, payment coordination, and client file management so the legal team can remain organized and responsive. Candidates should be compassionate, proactive, emotionally intelligent, and confident communicating with people in sensitive or stressful circumstances. The position is full time, scheduled from 8:00 a.m. to 5:00 p.m. Mountain Standard Time, with a one-hour lunch. Professional fluency in English and Spanish is required. The monthly compensation range is USD $1,142 to $1,220.
Requirements
- Professional fluency in English and Spanish.
- Comfort learning and adapting to new phone and case management systems.
- Full-time availability for the stated schedule: 8:00 a.m. to 5:00 p.m. Mountain Standard Time, with a one-hour lunch.
Nice To Haves
- Previous legal intake, customer service, reception, or sales experience is strongly preferred.
- Experience managing confidential information and communicating with clients in sensitive situations is preferred.
Responsibilities
- Open new client files and update records as matters progress.
- Receive and coordinate client payments through LawPay.
- Communicate consultation fees, payment requirements, and available payment arrangements.
- Maintain consistent communication with prospective clients throughout intake and consultation.
- Answer incoming calls and act as a professional first point of contact for prospective and existing clients.
- Help ensure prospective and existing clients receive timely, respectful, and responsive service.
- Identify client concerns and use critical thinking to resolve routine issues.
- Protect confidential client and case information.
- Document calls, messages, follow-up attempts, payment discussions, and client interactions.
- Assist with reception and general client service responsibilities.
- Provide compassionate and professional support to individuals facing criminal legal matters.
- Follow up with prospective clients by phone and text message.
- Take accurate, complete intake notes during discovery calls and client conversations.
- Assess prospective client needs and coordinate consultations with appropriate legal team members.
- Conduct initial intake conversations and gather relevant personal, legal, and case information.
- Escalate urgent, sensitive, or complex matters to the appropriate legal team member.
- Maintain accurate information in PracticePanther, monday.com, Microsoft Outlook, and other internal systems.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
