Crew Member

Dunkin (Quality Brand Group)•Scottsdale, AZ

29d

About The Position

Crew Members work for Quality Brand Group LLC, a multi-store Dunkin’ franchisee operating locations in Arizona, Colorado, Florida, Nevada, and Texas. They deliver friendly guest experiences by preparing products to operational and quality standards and serving them enthusiastically in a clean, fast-paced environment. Crew Members work with their team to meet guest needs and encourage guests to return. The role can be part-time work while attending school or pursuing another career, or a development path toward restaurant management, depending on the team member’s goals and commitment. Crew Members are expected to support a respectful, positive team environment, learn multiple tasks, and maintain operational, food safety, sanitation, cleanliness, and uniform standards. Training may be conducted online.

Requirements

Basic computer skills; some training is conducted online.
Basic math skills sufficient to count money and make change.
Physical and mental ability to learn to operate standard restaurant equipment; minimum age requirements may apply.
Ability to lift 30 to 50 pounds.
Ability to push, pull, stretch, and continuously use fingers and wrists bilaterally.

Responsibilities

Arrive on time and ready to work at the start of scheduled shifts.
Treat team members and guests with respect and dignity.
Follow the store’s communication guidelines.
Respond positively to coaching and feedback, and demonstrate a willingness to learn.
Take accountability for assigned shift responsibilities.
Learn and become capable of performing multiple tasks.
Prioritize guests and work to ensure each guest is satisfied with their experience.
Respond to guest needs and resolve problems promptly.
Follow Brand and Quality Brand Group LLC standards and systems to prepare and serve quality food and beverages as taught in training.
Follow safety, food safety, sanitation, and applicable legal requirements.
Maintain a clean and neat work environment, including stocking, removing trash and cardboard, and cleaning guest areas and restrooms as directed.
Follow uniform standards, including wearing a hat, name tag, clean pressed apron, white collared shirt, dark blue jeans without rips or holes, and nonslip shoes.