Crew Member
About The Position
Watermark Donut Co., LLC is hiring Crew Members (Team Members) for its Boston network in a retail food service environment. Crew Members prepare coffee, Refreshers, and food to Dunkin’ brand standards; serve guests; handle orders and payments; and help maintain a clean, safe, and organized store. The position is suitable for people seeking flexible hours, including students and those balancing family schedules. Training is provided, and advancement opportunities may include shift leader or manager roles. The work is performed in a fast-paced retail food service setting. Employees may encounter noise, heat, odors, wet or slippery surfaces, and varying temperatures, including warm kitchens and refrigerated areas. The role requires following food safety, sanitation, health, and company standards. Reasonable accommodations may be made for qualified individuals with disabilities, consistent with applicable law. Employment is at-will and does not constitute a contract.
Requirements
- Positive attitude and team spirit; friendly, reliable, and ready to learn. No experience is needed.
- Ability to speak, read, and write English; comprehend instructions, short correspondence, policy documents, menus, and brand standards; and converse comfortably with individuals.
- Ability to perform basic math necessary for store operations.
- Excellent communication and interpersonal skills.
- Availability for flexible schedules, including nights, holidays, and weekends, and for various store locations within the market area.
- Ability to stand and walk for extended periods; use hands and arms to handle, reach, grasp, operate, and clean equipment and supplies; and frequently stoop, bend, crouch, climb short ladders or stools, and reach above shoulder level.
- Ability to occasionally lift, carry, push, or pull up to 50 pounds independently, and heavier loads with assistance.
- Ability to communicate clearly in English and maintain the visual acuity and manual dexterity needed to operate POS systems, kitchen tools, and equipment safely.
- Ability to tolerate moderate noise, hot equipment and surfaces, potential burn or cut risks, and varying temperatures.
Nice To Haves
- High school degree or equivalent preferred.
Responsibilities
- Greet customers promptly and courteously, provide friendly and efficient service, and maintain positive daily contact with customers and other store employees.
- Prepare coffee, Refreshers, food, and customer orders in accordance with Dunkin’ brand standards.
- Balance speed and quality, especially during busy periods.
- Receive or select merchandise, total bills, accept payments, make change, and operate the cash register according to cash-handling procedures.
- Answer customer questions about store location, prices, menu offerings, products, limited-time offers, and promotions.
- Follow company practices, policies, employee handbook guidelines, and food safety and sanitation requirements.
- Maintain a clean, safe, tidy, welcoming, and organized workstation and store environment.
- Restock supplies and products as needed, maintain inventory levels, and keep storage areas organized.
- Participate in required company and corporate training and apply the learning to daily work and continued development.
Benefits
- Flexible scheduling and flexible hours; full-time and part-time options are available.
- Discounted tuition through Southern New Hampshire University, available to the employee and family.
- Free drinks and discounts.
- Competitive pay, with the posting listing $16.75–$18.50 per hour and separately stating starting at $16; paid weekly.
- Free shift meals.
- Best-in-class training and continuous learning.
- Advancement opportunities.
- Paid time off.
- 401(k) retirement plan.
- Medical benefits.
- Cash referral program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
