Crew Member

Sky Zone•Brentwood, TN

63d•Onsite

About The Position

Crew Members are frontline team members responsible for delivering a safe, engaging, and memorable guest experience across multiple operational stations within the park. This role is designed to provide exposure to core areas of park operations while building foundational workplace skills in guest service, safety, teamwork, and accountability. Crew Members may be assigned to one or more stations based on business needs. Station assignments are not guaranteed and may change at the discretion of park leadership. Crew Members are expected to demonstrate reliability, coachability, and alignment with Sky Zone’s mission and values while maintaining safety and operational standards at all times.

Requirements

Must be 16 years of age or older.
Availability to work evenings, weekends, and holidays as business needs require.
Ability to follow safety procedures and operational guidelines.
Ability to work in a fast-paced, high-energy environment.
Positive and professional attitude.
Strong verbal communication skills.
Coachability and openness to feedback.
Reliability and punctuality.
Team-oriented mindset.
Initiative and willingness to take ownership of assigned tasks.
Ability to remain calm and respectful in busy or high-energy situations.
Basic comfort with technology, including POS systems and scheduling tools.

Nice To Haves

Previous customer service or hospitality experience is preferred but not required.

Responsibilities

Deliver a safe and positive guest experience at all times.
Follow and enforce park safety rules and operational procedures.
Maintain cleanliness and organization of assigned areas.
Communicate clearly and professionally with guests and team members.
Adapt to changing business demands and station assignments.
Demonstrate teamwork, accountability, and professionalism during each shift.
Actively supervise attractions to ensure guest safety.
Enforce safety rules consistently and respectfully.
Identify and address unsafe behavior promptly.
Assist with emergency response procedures as trained.
Welcome guests and provide directional assistance.
Support guest flow and traffic management.
Maintain cleanliness of public areas and high-touch surfaces.
Monitor waiver completion and wristband compliance where applicable.
Lead birthday parties and group events from start to finish.
Manage event timelines and transitions.
Deliver structured activities and high-energy guest engagement.
Coordinate food and room setup.
Prepare party rooms and materials prior to events.
Confirm party details and package inclusions.
Support seamless coordination between departments.
Address minor concerns and escalate when appropriate.
Take and process guest orders accurately using POS systems.
Provide product knowledge and suggest add-ons appropriately.
Maintain a clean and organized service area.
Follow cash-handling procedures.
Prepare food and beverages according to brand standards.
Follow food safety and sanitation protocols.
Monitor inventory levels and communicate needs.
Maintain a clean prep and kitchen area.
Greet and check in guests efficiently.
Assist with waivers, ticket purchases, and memberships.
Serve as a brand ambassador by recommending memberships or enhancements that elevate the guest experience.
Address guest questions and concerns professionally.
Complete required onboarding and safety certifications.
Participate in ongoing skill development.
Demonstrate coachability and commitment to continuous improvement.
Assist with in-park promotions and local community events.
Encourage participation in surveys or promotional campaigns.
Represent the brand positively in all interactions.