Crew Member

Northwest Premier Investments • Vancouver, WA

19d

About The Position

The Crew Member works for Northwest Premier Investments, an independent franchisee of Papa Murphy’s, and supports store operations while promoting the company’s core values of Quality, Service, Integrity, and Team Work. The role involves welcoming guests, handling phone and online pickup orders, maintaining a clean and stocked work area, and completing assigned tasks in accordance with store performance, sanitation, and safety standards.

Crew Members may work front-of-house stations, helping guests choose menu items, processing transactions, preparing orders for pickup, and providing baking instructions. They may also perform back-of-house duties, including preparing products to portion and timing standards, rotating and storing ingredients, making dough, preparing crusts, and operating or assisting with kitchen equipment. Additional duties may include restocking and dishwashing. Employees may be assigned other job-related tasks, and reasonable accommodations may be made for individuals with disabilities.

Requirements

• Ability to effectively read, speak, write, and communicate.
• Ability to build and maintain positive relationships with supervisors, coworkers, and guests.
• Ability to work as part of a team and maintain a positive attitude.
• Basic math skills.
• Ability to stand and walk regularly; use hands to finger, handle, or feel; and reach with hands and arms.
• Ability to bend and stoop, kneel, or crouch occasionally.
• Ability to lift and/or move up to 30 pounds.
• Punctual and regular attendance.

Nice To Haves

• High school diploma or equivalent; preferred but not required.
• Food Handler’s Card and/or ServSafe certification; preferred but not required.

Responsibilities

• Arrive punctually in a clean, wrinkle-free uniform and be ready to perform the role.
• Prioritize and complete tasks necessary for store operations.
• Follow Papa Murphy’s store Performance Standards and comply with sanitation and safety standards.
• Greet guests and create a welcoming environment.
• Handle phone and online orders for guest pickup.
• Keep assigned areas neat, clean, and well stocked.
• Perform tasks assigned by the immediate supervisor.
• Work counter stations or other assigned front-of-house stations.
• Assist guests with menu selections, specials, club cards, and add-on sales.
• Wrap pizzas, confirm orders with guests, provide verbal baking instructions, thank guests, and invite them back.
• Present orders within the three-minute door-to-door service time.
• Assist guests with carrying pizzas to their cars or holding the door when needed.
• Process cash, check, credit card, and food stamp transactions; ring up orders and follow cash-handling procedures.
• Follow void and refund procedures and process coupons and gift certificates with assistance from the immediate supervisor.
• Learn operating and safety procedures for the mixer, sheeter, and dicer when needed.
• Prepare products according to portion charts or job aids and Papa Murphy’s Performance Standards.
• Store and rotate products before and after preparation to maintain quality.
• Mix dough and portion dough balls to standard when needed.
• Sheet, wrap, date, and store crusts to standard.
• Perform runner/restocking or dishwashing duties as directed by the immediate supervisor.
• Maintain punctual and regular attendance.
• Perform cleaning duties, including wiping tables and equipment, sweeping, and mopping.

Benefits

• Employee discounts.
• Health insurance for those who qualify.
• Dental insurance for those who qualify.
• Voluntary group term life, accident, and specific disease insurance for those who qualify; subject to change.
• Tips are included in the listed wage range. Maximum expected hourly rate including tips is $21.38 per hour.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed