Crew Member

Quality Brand Group•Irving, TX

22d

About The Position

Crew Members at Quality Brand Group LLC, a multi-store Dunkin’ franchisee, deliver friendly guest experiences by preparing products to operational and quality standards and serving them enthusiastically in a clean, fast-paced environment. They work with a team to meet guests’ needs and encourage them to return. The role may offer part-time work while pursuing school or another career, or a development path toward restaurant management, depending on the individual’s goals and commitment. Many of the franchisee’s current Restaurant Managers began as Crew Members. The position involves maintaining a positive team environment, providing high-quality food and beverages, responding to guest needs, following safety and sanitation practices, and keeping the restaurant clean and stocked. Crew Members are expected to follow uniform standards. The job requires basic computer and math skills, the ability to learn standard restaurant equipment, and physical capabilities including lifting 30 to 50 pounds and repeated pushing, pulling, stretching, and use of fingers and wrists.

Requirements

Basic computer skills; some training is conducted online.
Basic math skills sufficient to count money and make change.
Ability to learn to operate standard restaurant equipment; minimum age requirements may apply.
Ability to lift 30 to 50 pounds.
Ability to push, pull, stretch, and continuously use fingers and wrists bilaterally.

Responsibilities

Arrive on time and ready to work at the start of the scheduled shift.
Treat team members and guests with respect and dignity.
Follow the communication guidelines established in the store.
Respond positively to coaching and feedback and demonstrate a willingness to learn.
Take accountability for assigned shift responsibilities.
Learn and perform multiple tasks.
Prioritize guests and ensure they are satisfied with their experience before leaving the restaurant.
Respond to guest needs and resolve problems promptly.
Follow Brand and Quality Brand Group LLC standards and systems, preparing and serving quality food and beverages as taught in training.
Follow safety, food safety, sanitation, and applicable legal guidelines.
Maintain a clean and neat work environment, including stocking, removing trash and cardboard, and cleaning guest areas and restrooms as directed.
Follow uniform standards, including wearing a hat, name tag, clean pressed apron, white collared shirt, dark blue jeans without rips or holes, and nonslip shoes.