Crew Member

Watermark Donut Company•Boston, MA

17d•Onsite

About The Position

Watermark Donut Co., LLC is hiring Crew Members for its Boston-area Dunkin’ locations. Crew Members prepare coffee, beverages, and food; provide friendly, efficient customer service; handle orders and payments; and help keep the store clean, safe, and organized. Training is provided, and the position is suitable for people seeking flexible work alongside school or family commitments. The posting says full-time and part-time schedules are available, with flexible hours and no late nights listed among the benefits. Advancement opportunities include moving into shift leader or manager roles. Work takes place primarily in a fast-paced retail food service environment. The role involves frequent exposure to noise, heat, odors, wet or slippery surfaces, hot equipment, and varying temperatures, including warm kitchens and refrigerated areas. Employees must follow food-safety, sanitation, and workplace-safety standards. Reasonable accommodations may be available for qualified individuals with disabilities.

Requirements

A positive attitude and team spirit; friendly, reliable, and willing to learn. No prior experience is needed.
Ability to speak, read, and write English; comprehend instructions, short correspondence, policy documents, menus, and brand standards; and converse comfortably with individuals.
Ability to perform the basic math needed for store operations.
Excellent communication and interpersonal skills.
Availability for flexible schedules, including nights, holidays, and weekends, and for various store locations within the market area.
Ability to stand and walk for extended periods; use hands and arms to handle, reach, grasp, operate, and clean equipment and supplies; and frequently stoop, bend, crouch, climb short ladders or stools, and reach above shoulder level.
Ability to occasionally lift, carry, push, or pull up to 50 pounds independently and heavier loads with assistance.
Ability to communicate clearly in English, maintain visual acuity and manual dexterity for POS systems and kitchen tools, and tolerate the described work environment and associated heat, noise, and safety risks.
High school degree or equivalent preferred.

Nice To Haves

High school degree or equivalent.
Interest in learning teamwork, customer service, and leadership skills and pursuing advancement opportunities.

Responsibilities

Prepare coffee, Refreshers, food, and other customer orders according to Dunkin’ brand standards.
Balance speed and quality while working during busy periods.
Build positive relationships with guests and teammates and greet customers promptly and courteously.
Receive or select merchandise, total bills, accept payments, make change, and operate the cash register according to cash-handling procedures.
Answer customer questions about store location, prices, menu items, products, limited-time offers, and promotions.
Follow company practices, policies, employee handbook guidelines, and food-safety and sanitation requirements.
Maintain a clean, safe, and organized workstation and welcoming store environment.
Restock supplies and products and keep storage areas organized as business needs require.
Participate in required company and corporate training and apply the training to daily work.
Work collaboratively to provide friendly, efficient service.

Benefits

Flexible scheduling and full-time or part-time availability.
Competitive pay; the posting lists $16.75–$18.50 per hour and also says starting at $16, paid weekly.
Free shift meals and drinks, and discounts.
Discounted tuition and education discounts through Southern New Hampshire University for employees and their families.
Best-in-class training and continuous learning.
Advancement opportunities.
Paid time off.
401(k) retirement plan.
Medical cash benefit.
Referral program.