Crew Member

THE GROVE MASTER•Atlanta, GA

20d

About The Position

The Crew Member/Associate (CM) focuses on customers and their product needs, providing excellent customer service while working closely with location management and other store crew members. The role performs a range of store duties, including counter service, food preparation, stocking products, dishwashing, and cleaning.

Requirements

Meet applicable Federal, State, and Local quality and health and safety requirements.
Comply with airport and/or train station rules and regulations.
Be punctual, dependable, and compliant with clock-in/out and break policies.
Wear the complete uniform and maintain a well-groomed appearance.
Show initiative and follow through, performing duties efficiently and on time.
Provide effective customer service and attend to customers’ needs.
Speak English clearly; read and comprehend instructions, short correspondence, and policy documents; and converse comfortably with customers.
Communicate effectively, listen well, cooperate with others, and offer assistance to coworkers.
Perform tasks conscientiously, inform management of issues during a shift, and remain friendly and even-tempered while working under pressure.
Handle and distribute products and supplies safely and sanitarily, according to the store’s requisition or stock list.
Adhere to company policies and standard operating procedures and follow safety rules in the TGI Safety Manual.
Bend, twist, and stand for extended periods.
Lift and push objects weighing over 40 lbs.

Responsibilities

Greet and acknowledge customers, take and deliver food orders, and provide menu information.
Promote retail products and promotions, upsell products, and maintain knowledge of products, services, and special promotions.
Operate the POS cash register, accurately record purchases, accept payments, secure cash, and follow cash-handling and security procedures.
Assist with food preparation, cooking, and dishwashing.
Follow food and beverage handling procedures, including wrapping, labeling, dating, rotating, and checking product temperatures.
Estimate product usage, request stock, replenish and reorganize products, and rotate products using the FIFO method.
Clean and sanitize workstations and equipment; clean utensils, pots, and pans and put away clean items.
Clean walls, windows, and other areas; address anything that could cause customer injury; empty trash and sweep and mop floors.
Follow store security and safety procedures and report incidents, accidents, or safety hazards to management promptly.
Work cooperatively with coworkers and offer help as needed.
Perform other duties required by the job or management.