Crew Member

Quality Brand Group•Dallas, TX

26d

About The Position

Crew Members at Quality Brand Group LLC, a Dunkin’ franchisee, deliver friendly guest experiences by preparing products to operational and quality standards and serving them enthusiastically in a clean, fast-paced environment. They work with a team to meet guests’ needs and encourage them to return. The role may provide part-time work alongside school or another career, or a pathway toward restaurant management, depending on the team member’s goals and commitment. Many current Restaurant Managers began as Crew Members. Team members are expected to contribute to a respectful, positive workplace, learn and perform multiple tasks, and take responsibility for their shift duties. They prioritize guest satisfaction, respond promptly to guest needs, follow brand, quality, safety, food-safety, and sanitation standards, and help keep the restaurant clean and stocked. The position requires wearing the specified uniform and being able to learn to operate standard restaurant equipment. Physical requirements include lifting 30 to 50 pounds and performing pushing, pulling, stretching, and continuous bilateral use of fingers and wrists.

Requirements

Basic computer skills; some training is conducted online.
Basic math skills for counting money and making change.
Physical and mental capability to learn to operate standard restaurant equipment; minimum age requirements may apply.
Ability to lift 30 to 50 pounds and perform pushing, pulling, stretching, and continuous bilateral use of fingers and wrists.

Responsibilities

Arrive on time and be ready in position at the start of the scheduled shift.
Treat team members and guests with respect and dignity, and follow the store’s communication guidelines.
Respond positively to coaching and feedback, show a willingness to learn, and be accountable for assigned shift responsibilities.
Learn and execute multiple tasks.
Prioritize guests and ensure they are satisfied with their experience before leaving the restaurant.
Respond to guest needs and resolve problems with a sense of urgency.
Prepare and serve quality food and beverages according to training and established brand and company standards.
Follow safety, food-safety, and sanitation guidelines, including applicable laws.
Maintain a clean and neat work environment, including stocking, removing trash and cardboard, and cleaning guest areas and restrooms as directed.
Follow uniform standards, including wearing a hat, name tag, clean pressed apron, white collared shirt, dark blue jeans without rips or holes, and nonslip shoes.