Crew Member

Sky Zone•Lakeland, FL

22d•Onsite

About The Position

Crew Members are frontline team members responsible for delivering a safe, engaging, and memorable guest experience across multiple operational stations within the park. The role provides exposure to core areas of park operations while building foundational workplace skills in guest service, safety, teamwork, and accountability. Crew Members may be assigned to one or more stations based on business needs; assignments are not guaranteed and may change at the discretion of park leadership. Possible stations include Court Monitor, Greeter / Park Support, Party Host, Party Coordinator, Café Front of House (FOH), Café Back of House (BOH), Front Desk (Sales), Park Training, and Marketing Support. Crew Members are expected to demonstrate reliability, coachability, and alignment with Sky Zone’s mission and values while maintaining safety and operational standards. The position is part-time, non-exempt, has no travel requirement, and is onsite at a park location. Compensation starts at $15.00 per hour. The role requires availability for evenings, weekends, and holidays as business needs require. Previous customer service or hospitality experience is preferred but not required. No formal education is required; high school students are encouraged to apply. The position requires standing and moving throughout the park for extended periods, lifting and/or moving at least 20 pounds, communicating effectively in a loud indoor environment, and responding quickly to safety situations, with or without reasonable accommodation.

Requirements

Must be 16 years of age or older.
Availability to work evenings, weekends, and holidays as business needs require.
Ability to follow safety procedures and operational guidelines.
Ability to work in a fast-paced, high-energy environment.
Positive and professional attitude.
Strong verbal communication skills.
Coachability and openness to feedback.
Reliability and punctuality.
Team-oriented mindset.
Initiative and willingness to take ownership of assigned tasks.
Ability to remain calm and respectful in busy or high-energy situations.
Basic comfort with technology, including POS systems and scheduling tools.
Ability to stand and move throughout the park for extended periods.
Ability to lift and/or move a minimum of 20 pounds.
Ability to communicate effectively in a loud indoor environment.
Ability to respond quickly to safety situations.
No formal education requirement.

Nice To Haves

Previous customer service or hospitality experience is preferred but not required.

Responsibilities

Deliver a safe and positive guest experience.
Follow and enforce park safety rules and operational procedures.
Maintain cleanliness and organization of assigned areas.
Communicate clearly and professionally with guests and team members.
Adapt to changing business demands and station assignments.
Demonstrate teamwork, accountability, and professionalism during each shift.
Actively supervise attractions, enforce safety rules, identify unsafe behavior, and assist with emergency response procedures as trained.
Welcome guests, provide directions, support guest flow and traffic management, maintain public-area cleanliness, and monitor waiver completion and wristband compliance where applicable.
Lead birthday parties and group events, manage timelines and transitions, deliver activities and guest engagement, and coordinate food and room setup.
Prepare party rooms and materials, confirm event details and package inclusions, coordinate between departments, address minor concerns, and escalate issues when appropriate.
Take and process guest orders using POS systems, provide product knowledge and appropriate add-on suggestions, maintain the service area, and follow cash-handling procedures.
Prepare food and beverages according to brand standards, follow food safety and sanitation protocols, monitor inventory and communicate needs, and maintain a clean prep and kitchen area.
Greet and check in guests, assist with waivers, ticket purchases, and memberships, recommend memberships or enhancements, and address questions and concerns professionally.
Complete onboarding and safety certifications, participate in ongoing skill development, and demonstrate coachability and continuous improvement.
Assist with in-park promotions and local community events, encourage participation in surveys or promotional campaigns, and represent the brand positively.