Crew Member

Blakes Lotaburger•Ohkay Owingeh, NM

15d•$15 - $16•Onsite

About The Position

Crew Members are responsible for delivering a kind and exceptional customer experience through teamwork and a passion for Blake’s Lotaburger’s food and processes. During each shift, crew members are assigned to one of six work areas and are expected to quickly learn and become proficient in all of them: cashier/counter service and drive-thru, assembly table, fry station, grill station, prep station, and housekeeping. Crew Members report to the General Manager. The role includes serving customers, preparing and assembling food according to established procedures, maintaining food safety and cleanliness, and working collaboratively with other crew members. The position requires working scheduled hours in the restaurant and may involve customer-facing duties, kitchen work, and ongoing housekeeping.

Requirements

Must be at least 16 years old.
Must exemplify Blake’s Core Values: KIND, TEAM, PASSION, and PROCESS.
Must be professional, maintain a positive attitude, and have customer-service skills.
Ability to work a flexible schedule of up to 28 hours per week for part-time or 40 hours per week for full-time work.
Must maintain a professional, neat, clean, and well-groomed appearance; mustaches must be trimmed at lip level.
Visible tattoos must be work appropriate; face and neck tattoos are prohibited. Facial piercings may not be worn at work, though clear spacers or retainers are allowed.
Must be able to quickly learn and understand health codes and procedures for handling raw meat and eggs.
Must have experience with a POS system or the ability to learn one quickly.
Must have strong teamwork and communication skills.
Ability to read, write, and speak English; fluency is not required.
Ability to read, understand, apply, and follow Blake’s Lotaburger General Policies and Procedures.
Must pass a pre-employment background check.
Must become Food Handler Certified within 30 days of employment.
Ability to lift up to 25 pounds unassisted and 50 pounds assisted.
Ability to stand and walk for prolonged periods, including bending, stooping, climbing, and reaching.
Ability to work in hot conditions and, at times, in cold walk-ins or freezers.
Ability to work safely with knives and other sharp objects, using PPE when needed.
Ability to work collaboratively with others, including sharing tasks and working together to solve problems.
Ability to work scheduled hours while physically present in the restaurant.
Ability to see and hear.
Ability to multitask and work under stressful conditions while interacting with customers and employees.
Ability to handle difficult or sensitive situations with tactful, appropriate, and effective communication.

Nice To Haves

Experience working in a quick-service restaurant setting.
Bilingual Spanish and English.

Responsibilities

Embody Blake’s Lotaburger’s KIND, TEAM, PASSION, and PROCESS values.
Provide an outstanding customer experience to every guest.
Perform housekeeping duties throughout the restaurant, including cleaning tables, windows, parking areas, bathrooms, lobby and kitchen floors; removing trash; wiping spills; and putting items away.
Greet customers, provide counter and drive-thru service, operate the POS system, handle cash and payment transactions accurately, and visit dining-room customers with the check-back tray.
Keep the assembly table stocked and assemble customer orders accurately according to preferences and established procedures.
Work safely with knives, sharp objects, and kitchen equipment, using appropriate personal protective equipment.
Operate the fryer safely, prepare orders according to procedures, and maintain product rotation and cleanliness of the reach-in freezer.
Prepare multiple grill orders according to cooking processes, techniques, and recipes, while following food-safety requirements.
Prepare fresh produce and complete initial morning setup of the assembly table.
Stock and rotate products in the meat chests and walk-in cooler, and wash dishes and utensils.
Coordinate with other crew members to complete orders quickly and accurately.
Perform other duties or projects as assigned.