Crew Member

Blakes Lotaburger•Grants, NM

56d•$13 - $15•Onsite

About The Position

Crew Members deliver a kind and exceptional customer experience to guests at Blake’s Lotaburger restaurants through teamwork. They are expected to be passionate about the food and attentive to established processes. During each shift, crew members are assigned to one of six stations and are expected to learn and become proficient in all of them: cashier/counter service and drive-thru window, assembly table, fry station, grill station, prep station, and housekeeping. Crew Members report to the General Manager. The role includes serving customers, preparing and assembling food, operating kitchen equipment, maintaining food safety and cleanliness, and collaborating with other team members to fulfill orders accurately and promptly. The position requires working scheduled hours while physically present in the restaurant and may involve customer interactions in stressful situations.

Requirements

Must be at least 16 years old.
Must exemplify Blake’s Core Values: KIND, TEAM, PASSION, and PROCESS.
Must be professional, maintain a positive attitude, and have customer service skills.
Must be able to work a flexible schedule of up to 28 hours per week part-time or 40 hours per week full-time.
Must maintain a professional, neat, clean, and well-groomed appearance; mustaches must be trimmed at lip level.
Visible tattoos must be work appropriate; face and neck tattoos are prohibited. Facial piercings may not be worn at work, though clear spacers or piercing retainers are allowed.
Must be able to quickly learn health codes and procedures for handling raw meat and eggs.
Must have experience with a POS system or be able to learn one quickly.
Must have strong teamwork and communication skills.
Must be able to read, write, and speak English; fluency is not required.
Must be able to read, understand, apply, and follow Blake’s Lotaburger General Policies and Procedures.
Must pass a pre-employment background check.
Must become Food Handler Certified within 30 days of employment.
Must be able to lift up to 25 pounds unassisted and 50 pounds with assistance.
Must be able to stand and walk for prolonged periods and bend, stoop, climb, and reach.
Must be able to work in hot conditions and sometimes cold conditions, including walk-in coolers and freezers.
Must safely handle knives and other sharp objects and use necessary PPE.
Must be able to work well with others, including sharing tasks and collaborating on solutions.
Must work scheduled hours while physically present in the restaurant.
Must have the ability to see and hear.
Must be able to multitask and work under stressful conditions while dealing with customers and coworkers.
Must handle difficult or sensitive situations with customers or coworkers using tactful, appropriate, and effective communication.

Nice To Haves

Experience working in a quick service restaurant setting.
Bilingual Spanish and English.

Responsibilities

Know and embody Blake’s Lotaburger’s Core Values: KIND, TEAM, PASSION, and PROCESS.
Provide an outstanding customer experience to every guest.
Perform ongoing housekeeping throughout the restaurant, including cleaning tables, windows, parking areas, bathrooms, lobby and kitchen floors, removing trash, wiping spills, and putting items away.
Greet customers, provide counter and drive-thru service, operate the POS system, accurately handle cash and credit card transactions, and check back with dining room customers.
Keep the assembly table stocked, safely use knives and kitchen equipment, assemble orders according to customer preferences and established procedures, and coordinate with grill and cashier team members.
Operate the fryer safely, prepare orders according to established procedures, rotate products, and keep the reach-in freezer clean.
Prepare multiple grill orders according to established cooking processes, techniques, and recipes; understand applicable health codes and ensure food safety.
Prepare fresh produce, complete initial morning assembly-table setup, rotate and stock meat chests and the walk-in cooler, and wash dishes and utensils.
Work collaboratively with crew members to complete orders quickly and accurately.
Complete other duties and projects as assigned.