Crew Member

Watermark Donut Company•Lanse, MI

17d•Onsite

About The Position

Watermark Donut Co., LLC is hiring Crew Members for its Boston network of Dunkin’ locations. Crew Members prepare coffee, Refreshers, and food; provide friendly and efficient service; process customer orders and payments; and help keep the store clean, safe, and stocked. The role is suited to people seeking flexible scheduling, including students and those balancing family responsibilities. Training is provided, and advancement opportunities may include shift leader or manager roles. This work takes place primarily in a fast-paced retail food service environment. Employees must follow company, brand, food-safety, sanitation, and workplace-safety standards. The position involves frequent exposure to noise, heat, odors, wet or slippery surfaces, and varying temperatures, including warm kitchens and refrigerated areas. Reasonable accommodations may be made for qualified individuals with disabilities. Employment is at-will and is with the franchisee, Watermark Donut Co., LLC, rather than Dunkin’ Brands or its affiliates.

Requirements

Positive attitude and team spirit; friendly, reliable, and ready to learn.
Ability to speak, read, and write English; understand instructions, short correspondence, policy documents, menus, and brand standards; and converse comfortably with individuals.
Ability to perform basic math necessary for store operations.
Availability for flexible schedules, including nights, holidays, and weekends, and for work at various store locations within the market area.
Excellent communication and interpersonal skills.
Ability to stand and walk for extended periods, use hands and arms to handle equipment and supplies, and frequently stoop, bend, crouch, climb short ladders or stools, and reach above shoulder level.
Ability to occasionally lift, carry, push, or pull up to 50 pounds independently and heavier loads with assistance.
Ability to communicate clearly and effectively with customers and team members in English.
Visual acuity and manual dexterity sufficient to operate POS systems, kitchen tools, and equipment safely.
Ability to tolerate moderate noise and exposure to hot equipment and heated surfaces that may pose burn or cut risks, as well as varying temperatures.
High school degree or equivalent preferred.

Nice To Haves

High school degree or equivalent.
Customer service or team experience; however, no experience is needed.

Responsibilities

Greet customers promptly and courteously and provide friendly, efficient service.
Prepare customer orders, including food and beverages, according to Dunkin’ brand standards.
Total bills, accept payments, make change, and operate the cash register in accordance with cash-handling procedures.
Answer customer questions about store location, prices, menu offerings, products, limited-time offers, and promotions.
Balance speed and quality of service, particularly during busy periods.
Build positive relationships with guests and teammates and maintain an upbeat, welcoming environment.
Maintain housekeeping, food-safety, and sanitation standards in accordance with company and corporate requirements.
Keep the workstation clean, safe, and organized and follow food-safety and sanitation protocols.
Restock supplies and products as needed and maintain organized storage areas and appropriate inventory levels.
Participate in required company and corporate training and apply the knowledge to daily work and continued development.

Benefits

Flexible scheduling, with full-time and part-time opportunities.
Competitive pay; the posting lists $16.75–$18.50 per hour and also states starting pay of $16 per hour.
Paid weekly.
Free shift meals and drinks, plus discounts.
Discounted tuition through Southern New Hampshire University for employees and their families.
Training and continuous learning.
Advancement opportunities.
Paid time off.
401(k) retirement plan.
Medical cash referral program.