Crew Member

Tom Lovelace Group•Mansfield, TX

24d•Onsite

About The Position

The Crew Member performs a range of front- and back-of-house duties while promoting the company’s core values of Quality, Service, Integrity, and Team Work. Responsibilities include welcoming guests, handling phone and online pickup orders, maintaining a clean and stocked work area, following sanitation and safety standards, and completing tasks assigned by the immediate supervisor. The role requires punctuality, a clean uniform, adherence to Papa Murphy’s store Performance Standards, and regular attendance. At the front of house, the Crew Member serves guests at counter stations, helps them select menu items, explains specials, processes orders and payments, wraps pizzas, provides baking instructions, and aims to present orders within the three-minute door-to-door service time. Back-of-house work may include preparing products to portion charts and job aids, storing and rotating ingredients, mixing dough, preparing crusts, and operating or learning to operate equipment such as a mixer, sheeter, and dicer. The Crew Member may also restock or wash dishes as directed. This position is with Tom Lovelace Group, a franchisee of Papa Murphy’s. If hired, the franchisee—not Papa Murphy’s International, Inc. or its affiliates—will be the employee’s employer. Franchisees independently set their wage and benefit programs, which may vary.

Requirements

High school diploma or equivalent preferred, but not required.
Food Handlers Card and/or Serve Safe certification preferred, but not required.
Effectively read, speak, write, and communicate.
Build and maintain positive relationships with supervisors, coworkers, and guests.
Be a team player with a great attitude.
Basic math skills required.
Regularly stand and walk; use hands to finger, handle, or feel; and reach with hands and arms.
Occasionally bend and stoop, kneel, or crouch.
Be able to lift and/or move up to 30 pounds.

Nice To Haves

High school diploma or equivalent.
Food Handlers Card and/or Serve Safe certification.

Responsibilities

Arrive at the assigned time wearing a clean, wrinkle-free uniform and be ready to perform the role.
Prioritize and complete tasks necessary for store operations.
Follow Papa Murphy’s store Performance Standards and sanitation and safety standards.
Greet guests and help create a welcoming environment.
Handle phone and online orders for guest pickup.
Keep the assigned work area neat, clean, and well stocked.
Perform tasks and duties assigned by the immediate supervisor.
Work at counter stations or other assigned front-of-house stations.
Help guests select menu items, explain specials, handle club cards, and participate in add-on sales.
Wrap pizzas properly, repeat orders to guests, provide verbal baking instructions, and thank guests and invite them back.
Present orders to guests within the three-minute door-to-door service time.
Assist guests with carrying pizzas to their cars or holding the door when needed.
Process cash, check, credit card, and food stamp transactions; ring up orders and follow proper cash-handling procedures.
Follow proper void and refund procedures; process coupons and gift certificates with assistance from the immediate supervisor.
Learn operating and safety procedures for the mixer, sheeter, and dicer as needed.
Prepare products according to portion charts or job aids and within the average times described in the Performance Standards.
Store and rotate products before and after preparation to maintain quality.
Mix dough according to recipe and prepare dough balls to standard when necessary.
Sheet, wrap, date, and store crusts according to standards.
Perform runner/restocking or dishwashing duties as directed by the immediate supervisor.
Maintain punctual and regular attendance.
Perform cleaning duties, including wiping tables and equipment, sweeping, and mopping.