Crew Member

Blakes Lotaburger • Hobbs, IN

56d • $12 - $14 • Onsite

About The Position

Crew Members are responsible for delivering a kind, exceptional customer experience through teamwork and for serving Blake’s Lotaburger food according to established processes. During each shift, crew members are assigned to one of six stations—Cashier/Counter Service & Drive-Thru Window, Assembly Table, Fry Station, Grill Station, Prep Station, or Housekeeping—and are expected to quickly learn and become proficient in all assignments. All Crew Members report to the General Manager.

The role includes customer service, food preparation and assembly, operating a point-of-sale system, maintaining food safety, and keeping the restaurant clean and safe. Crew Members are expected to embody the company’s values of KIND, TEAM, PASSION, and PROCESS. The position requires working scheduled hours while physically present in the restaurant and may involve prolonged standing and walking, lifting, hot and cold environments, sharp tools, multitasking, and customer interactions under stressful conditions.

Requirements

• Must be at least 16 years old.
• Must exemplify Blake’s Core Values: KIND, TEAM, PASSION, and PROCESS.
• Must be professional, maintain a positive attitude, and have customer-service skills.
• Must be able to work a flexible schedule of up to 28 hours per week for part-time or 40 hours per week for full-time work.
• Must maintain a professional, neat, clean, and well-groomed appearance. Mustaches must be trimmed at lip level; visible tattoos must be work appropriate, face and neck tattoos are prohibited, and facial piercings may not be worn at work, although clear spacers or retainers are allowed.
• Must be able to quickly learn and understand health codes and procedures for handling raw meat and eggs.
• Must have experience with a Point-of-Sale system or the ability to quickly learn one.
• Must have strong teamwork and communication skills.
• Must be able to read, write, and speak English; fluency is not required.
• Must be able to read, understand, apply, and follow Blake’s Lotaburger General Policies & Procedures.
• Must pass a pre-employment background check.
• Must obtain Food Handler Certification within 30 days of employment.
• Must be able to lift up to 25 pounds unassisted and 50 pounds with assistance.
• Must be able to stand and walk for prolonged periods and bend, stoop, climb, and reach.
• Must be able to work in hot and sometimes cold environments, including walk-ins and freezers.
• Must safely work with knives and other sharp objects, using necessary personal protective equipment.
• Must work effectively with others, including sharing tasks and collaborating on solutions.
• Must work scheduled hours while physically present in the restaurant.
• Must be able to see and hear.
• Must be able to multitask and work under stressful conditions while interacting with customers and employees.
• Must handle difficult or sensitive situations with customers or employees using tactful, appropriate, and effective communication.

Nice To Haves

• Experience working in a quick-service restaurant setting (experience is not required).
• Bilingual Spanish/English ability.

Responsibilities

• Embody Blake’s Lotaburger’s Mission, Vision, and Core Values: KIND, TEAM, PASSION, and PROCESS.
• Provide an outstanding customer experience to every guest.
• Perform housekeeping duties throughout the restaurant, including removing trash and cleaning tables, windows, parking areas, bathrooms, the lobby, and kitchen floors; wipe up spills and return items to their proper places.
• Greet and serve customers at the counter and drive-thru; operate the POS system, handle cash and payment transactions accurately, and visit dining-room customers with the blue “check back” tray.
• Keep the assembly table stocked with product and ice; assemble orders according to customer preferences and established procedures, working with the Grill Cook and Cashier/Counter Service to ensure accuracy.
• Operate the fryer safely, prepare orders according to established procedures, rotate products, keep the reach-in freezer clean, and coordinate with other crew members to complete orders promptly and accurately.
• Prepare multiple grill orders according to cooking processes, techniques, and recipes; follow applicable health codes and food-safety procedures.
• Prepare fresh produce, complete the initial morning assembly-table setup, stock and rotate meat chests and the walk-in cooler, and wash dishes and utensils.
• Perform other duties or projects as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed