Crew Member

Southeast Restaurant Group•Fort Lauderdale, FL

54d•Onsite

About The Position

Being a Mazza Crew Member means you have to be excited about serving fresh food you’re proud of, have a desire to provide a great hospitality, and make meaningful connections with your guest. Learning our menu inside and out is the key to helping a guest order a dish they’ll love. Being able to assist with serving a perfect meal requires you to embrace the challenge of checking every single detail before placing it in the hands of the guest who ordered it. It also means you make the choice to collaborate and communicate well with your team in a fast-paced setting to create a clean, enjoyable environment.

Requirements

Excited about serving fresh food.
Desire to provide great hospitality.
Make meaningful connections with guests.
Learn menu inside and out.
Embrace the challenge of checking every single detail before placing it in the hands of the guest.
Collaborate and communicate well with your team in a fast-paced setting.
Ability to prioritize multiple tasks.
Work with speed and efficiency in high-pressure situations.

Nice To Haves

Get to know your regulars by name!

Responsibilities

Checking with your Shift Leader to see what task needs to be completed.
Being a team player with menu knowledge and maximum efficiency.
Assisting inside of the kitchen as needed.
Checking the dining room and guest areas to make sure they are clean, stocked, and ready for service.
Getting register areas ready before the doors open for lunch.
Welcoming guests, placing both Dine-In and Take-Out orders for them.
Promoting Catering & Seasonal Specials to guests.
Clearing any dishes or tidying up the Dining Room.
Managing interior and exterior cleanliness, making sure everything is sanitized.
Answering the phone for guests placing phone orders or asking about hours or directions.
Managing online orders.
Cleaning and organizing work and guest areas as the shift winds down.
Setting up the next shift for success.
Describing food with passion and educating guests on the menu, its ingredients and allergy/dietary alerts.
Connecting with guests, smiling and welcoming them into the Restaurant.
Understanding POS (point of sale register) to quickly and correctly place guest orders.
Following proper cash handling and payment procedures.
Ensuring the quality and accuracy of each and every guest order.
Delivering orders to guests.
Cleaning and maintaining the Dining Room and restrooms.
Participating in some food prep inside of the kitchen.
Maintaining proper hygiene, uniform, and appearance.
Maintaining Health Department Standards throughout each shift.
Performing shift side work including opening and closing duties.
Understanding and abiding by all company standards and policies.
Inviting guests to sign up for the Mazza Kitchen App.
Resolving all guest concerns in a positive manner.