Crew Chief, Theatrical Services

SeaWorld•Tampa, FL

7d•Onsite

About The Position

The Crew Chief provides technical leadership and support for shows, events, and venues at Busch Gardens Tampa. Working with the Stage Manager, Theatrical Services team, production and management teams, technicians, contractors, and vendors, the role helps coordinate technical work, lead teams, support installations and performances, and maintain theatrical equipment and systems. The Crew Chief may create designs and technical documents in their area of expertise, including plots, schematics, floor layouts, standard operating procedures, and troubleshooting materials. The role also supports technical training, inspections, maintenance, troubleshooting, scheduling coordination, safety compliance, and performance feedback. The position requires hands-on technical capability and knowledge across theatrical disciplines, along with the ability to lead technicians, manage multiple tasks, communicate effectively, and make safe, guest-centered decisions. Work may take place in varied indoor and outdoor conditions, at heights, and on a flexible schedule that includes days, evenings, and weekends. The job posting requires applicants to be current full-time Busch Gardens Tampa Entertainment Technicians.

Requirements

Must be a current Busch Gardens Tampa, FL Full Time Entertainment Technician.
At least 3 years of experience in a theme park, theatrical, or event environment; the posting specifies preferred training, functional operation/implementation, and repair experience in at least three listed technical areas.
Experience timeline must be detailed on the resume for consideration.
Knowledge of technical theater, including theatrical rigging, theater safety, audio and lighting systems, special effects, video, theatrical scenery and drapery, set decorating, scenic and prop construction, maintenance, and repair.
Ability to lead and oversee Entertainment Technicians during builds, preparation, installations, strikes, operation, and maintenance of shows and/or events.
Ability to create and implement designs in an area of expertise, such as lighting, audio, scenic art, or carpentry.
Hands-on ability to operate technical equipment, perform technical functions, maintain and inspect technical elements, and troubleshoot technical problems.
Ability to interact successfully with entertainers, technicians, outside contractors, entertainment and park staff, and personnel from other departments.
Strong communication skills, respect for others, a positive attitude, teamwork, professionalism, willingness to develop, and ability to positively influence employees and vendors or contractors.
Ability to work a flexible schedule, including days, evenings, and weekends, for event and show preparation and operation, rehearsals, performances, and other technical duties.
Comfort operating computers and computerized control systems used in theatrical performances.
Ability to make safe, guest-centered decisions quickly while communicating with leadership.
Ability to stand, sit, walk, bend, reach, twist, and turn with flexibility, and to bend or kneel for extended periods.
Ability to lift, carry, push, and pull up to 50 pounds several times during a scheduled shift.
Ability to climb 60 stairs multiple times per day or climb a ladder up to 40 feet.
Ability to work in varied indoor and outdoor conditions, including bright, dark, or tight locations and wet, cold, high-humidity, or extreme-heat environments.
Must be willing to be trained to operate non-CDL trucks, forklifts, high reaches, and similar equipment.
Employees may be fit tested to wear a P95 or N95 respirator as needed and must be clean-shaven as required for the mask to seal properly.

Nice To Haves

Bachelor of Arts in Technical Theatre, Theatre Arts, or equivalent professional experience.
Three or more years of experience with specific training, functional operation/implementation, and repair preferred in at least three of these areas: Lighting, Staging, Video, Audio, Equipment Repair (moving lights, pumps, motors, fixtures, pneumatics), Rigging, Carpentry, Scenic Artistry, or Logistics.
Ability to work at a height of 80 feet.
Valid driver's license.

Responsibilities

Work in a team environment and interact professionally with others.
Consistently perform as a technical Crew Chief for shows and/or events.
Create designs in the area of expertise, such as plots, drafting, installation, or programming, when requested or required.
Independently spearhead projects and lead teams toward accurate and timely results under leadership guidance.
Create standard operating procedures, draft documents, and process layouts for troubleshooting.
Draft schematics or floor layouts for venues or events when requested or required.
Work with the Production team, outside contractors, and vendors during installations, rehearsals, and events.
Stay current with technology in the relevant specialty and share knowledge with other ambassadors.
Train or oversee training of technicians on show or installation/strike procedures and other Entertainment Technician activities.
Handle multiple projects and tasks simultaneously.
Assist the Stage Manager with oversight of technical personnel during installations, rehearsals, performances, and events, providing technical expertise and support.
Assist the Stage Manager and Theatrical Services team with venue and event maintenance, theatrical equipment inspections, SOP and training-instruction updates, and technical troubleshooting.
Communicate technician training, installation/strike, and crew coverage needs to the primary schedulers.
Maintain daily logs of technical issues, concerns, and deviations for shows, events, and venues, and communicate with Stage Managers and the Theatrical Services team.
Follow safety protocols and procedures and ensure inspection forms are completed accurately and on time.
Provide daily or weekly status updates on technical issues, concerns, and training for shows, events, and venues.
Give technicians feedback on technical performance and report technical issues to the Stage Manager or Show Manager.
Coordinate with Stage Managers and Show Performance Captains/Trainers; review live and taped shows for performance feedback, particularly technical elements and tech tracks where applicable.
Provide technical support and service for departmental needs and perform other duties as directed by management.