Line Services Crew Chief
About The Position
The Line Service Crew Chief is a working leader who supports the daily coordination of line service operations while actively performing aircraft handling, fueling, towing, and customer service duties. The Crew Chief serves as the shift leader and operational resource during assigned work periods, helping ensure safe, efficient, and professional ramp operations while guiding, training, and mentoring team members. The role requires extensive business aviation line service experience, strong aircraft towing skills, sound decision-making, and a commitment to safety and operational efficiency. The position is primarily performed outdoors on the airport ramp and involves physical activity and work in varying weather conditions. The primary schedule is day shift, with occasional evening and weekend coverage required to support operational needs. Minimal travel is required.
Requirements
- High school diploma or equivalent.
- Minimum of five years of aviation line service experience.
- Demonstrated aircraft towing experience.
- Experience performing aircraft fueling operations.
- Valid driver's license.
- Ability to obtain and maintain airport security credentials and applicable airport access badges.
- Strong knowledge of aircraft fueling procedures and fuel quality standards.
- Strong knowledge of aircraft handling, marshaling, towing, parking, and ramp safety practices.
- Excellent customer service and communication skills.
- Strong leadership, organizational, and problem-solving abilities.
- Ability to work under pressure and make sound operational decisions.
- Ability to work independently and as part of a team.
- Positive, team-oriented approach to supporting operational excellence.
- Ability to effectively train and mentor fellow team members.
Nice To Haves
- Ten or more years of business aviation line service experience.
- Previous experience as a Crew Chief, Lead Line Technician, Shift Lead, Trainer, or in a similar leadership role.
- Experience supporting corporate, charter, or FBO flight operations.
- Experience handling and towing a variety of business aircraft.
- Experience training and developing line service personnel.
Responsibilities
- Lead daily shift activities and provide operational direction for line service personnel.
- Serve as the primary operational resource for ramp activities during assigned shifts.
- Marshal, park, secure, and reposition aircraft safely and efficiently.
- Tow aircraft for maintenance, storage, hangaring, and customer requests.
- Perform aircraft fueling operations in accordance with company procedures and regulatory requirements.
- Coordinate aircraft movements and hangar utilization with internal departments and flight crews.
- Train and mentor line service technicians on safety procedures, fueling practices, customer service expectations, and aircraft handling techniques.
- Promote adherence to FAA regulations, airport requirements, company policies, and ramp safety standards.
- Monitor ramp conditions and help maintain a safe operating environment.
- Assist with fuel inventory management, records, and operational documentation.
- Conduct routine inspections of ground support equipment and coordinate maintenance needs as appropriate.
- Maintain clean, organized, and professional ramp, hangar, and facility environments.
- Provide customer service to aircraft owners, operators, passengers, pilots, and crew members.
- Support special events, after-hours operational needs, and aircraft-on-ground situations when required.
- Perform other duties as assigned.
Benefits
- Benefits available on Day 1.
- Comprehensive healthcare coverage.
- Free generic prescriptions.
- Paid time off and paid holidays.
- 401(k) company match.
- Technical and professional development.
- Relocation assistance may be available for exceptionally qualified candidates.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
