Director, Theatrical Client Services

Deluxe•Burbank, CA

About The Position

The Director, Theatrical Client Services owns the day-to-day studio relationship and end-to-end delivery of theatrical titles for a key US studio partner, covering Cinema and Subtitling services. The role oversees work from scripting, subtitle creation and localization through mastering and digital cinema distribution, ensuring titles reach cinemas as intended and on schedule. It coordinates creative, technical, localization, operations and scheduling teams, identifies risks, resolves issues and protects release dates. The Director leads client-facing associates, develops team performance and learning, and improves client-service and title-management workflows. The position also oversees order management, scheduling accuracy, billing, volume and resource forecasting, and high-level projects. It represents Deluxe in client meetings and works with studio partners to improve satisfaction and account success. Flexible working hours are required because the work is driven by release schedules.

Requirements

At least 5 years of experience in a busy, deadline-driven client environment, including management of direct reports.
Proven ability to lead large, high-profile projects from inception to completion under tight timelines and high stakes.
Knowledge of digital cinema mastering and distribution technologies, client ordering workflows and project management.
Working knowledge of subtitling and localization workflows.
Understanding of end-to-end theatrical workflows and how they connect.
Exceptional communication skills and the ability to see the big picture while attending to details.
Strong attention to detail and ability to juggle multiple priorities.
Exceptional leadership skills, including the ability to handle complex employee situations professionally.
Ability to serve as a positive role model and encourage individuals to excel.
Ability to delegate responsibilities effectively while remaining in control.
Collaborative approach and strong relationship skills, including the ability to build trust across teams.
Professional, driven and solutions-focused approach, with composure under pressure.
Wide-ranging knowledge of clients within film, broadcast and media platforms.
Flexible working hours are required.

Nice To Haves

Experience in title management, post-production or localization.

Responsibilities

Serve as the senior day-to-day point of contact for the studio across Cinema and Subtitling services, keeping the client informed, engaged and confident.
Partner with the SVP, Client Services and relevant leads to identify and collaborate on opportunities to grow client satisfaction and account success.
Hold continuous improvement conversations with the studio to understand evolving needs and confirm teams and workflows can meet them efficiently and holistically.
Represent Deluxe in high-profile client meetings, providing detailed title- and line-level information.
Own end-to-end delivery of the studio's theatrical titles, from scripting, subtitling and localization through mastering and digital cinema distribution.
Align creative, technical, localization and operations teams to keep workflows smooth and clear blockers.
Flag risks early, troubleshoot issues and drive solutions to protect release dates.
Advocate for quality across subtitling, mastering and quality control.
Initiate and manage high-level projects using available resources, and identify when headcount needs should be raised.
Improve Client Service Representative and title-management workflows with Operations, Scheduling and Technical teams, streamlining handoffs and balancing speed with precision.
Ensure order-management and scheduling systems are accurate, up to date and reliable.
Manage client billing across Cinema and Subtitling services, ensuring accurate, complete and timely billing.
Forecast volumes and resourcing against the studio's release slate.
Participate in task force groups to integrate activities, communicate issues, obtain approvals, resolve problems and stay informed about developments, requirements and policies.
Manage a team of client-facing associates, with occasional oversight of contingent workforce as needed.
Coach team and individual performance and own team learning and development, including cross-skilling between Cinema and Subtitling workflows.