Crew and Shift Leader
About The Position
Auntie Anne's: Crew & Shift Leaders – Merrimack Premium Outlets At Auntie Anne’s, we are famous for our homemade, freshly baked, golden-brown soft pretzels served with a smile! Come grow your career with Chestnut Land Company, the largest and fastest-growing domestic franchise partner of Auntie Anne’s Pretzels. CREW MEMBER Role Overview: Crew Members work together to deliver a high-quality guest experience. You will roll, bake, and serve our world-famous products in a fast, fun, and friendly environment. SHIFT LEADER Role Overview: Shift Leaders direct daily restaurant operations in the absence of the General Manager and Assistant Manager. You will lead by example to maintain the highest standards of food quality, guest service, cleanliness, and workplace safety. About Our Franchise: Chestnut Land Company is a proud franchisee of Auntie Anne’s and Cinnabon. Founded in 1994 and headquartered right here in Boardman, Ohio, we have grown to operate over 100 locations across 14 states—occupying some of the country’s most prestigious indoor malls, open-air shopping venues, and outlet centers. We are recognized industry leaders who pride ourselves on creating memorable experiences for our customers and a vibrant workplace for our team. This is a fantastic place to launch a career, grow professionally, and truly make a difference. Here, everyone’s voice is heard, hard work is celebrated, and fun is always the rule!
Requirements
- Must be 16 years of age or older (for Crew Member).
- Must be 18 years of age or older (for Shift Leader).
Responsibilities
- Prepare, bake, and serve fresh pretzels and specialty beverage products.
- Greet customers warmly and take orders with speed, accuracy, and enthusiasm.
- Maintain a clean, sanitized, and welcoming storefront and kitchen area.
- Oversee team performance, monitor employee breaks, and manage shift scheduling/overtime.
- Assist in training, coaching, and welcoming new crew members.
- Ensure product quality and customer service remain consistent all day.
- Handle basic shift-reporting and cash-drawer management.
Benefits
- Great Hours: Mall operating hours mean no late nights or early mornings!
- Employee Discount: Enjoy delicious perks while you work.
- Paid Training: We set you up for success from day one.
- Comprehensive Benefits: Potential eligibility for Health, Dental, Vision, Life Insurance, and a 401(k).
- Career Advancement: Direct pathways to move up within our rapidly growing company.
- Tuition Reimbursement: We invest in your education and your future.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
