Cafe Manager

Sweetwater Sound•Fort Wayne, IN

4d•Onsite

About The Position

Sweetwater is seeking a Crescendo Café Manager to lead and develop the Café team as part of its Concierge team. This hands-on leadership role works alongside baristas to provide a welcoming, high-quality guest experience and build a culture of hospitality, teamwork, and accountability. The role oversees Café operations, staffing, team development, food safety, inventory, financial performance, and menu and program development. Relocation to Sweetwater’s campus in Fort Wayne, Indiana, is required.

Requirements

High school diploma.
At least 3 years in a supervisory, leadership, or management role; preferably in food and beverage, café, hospitality, or retail.
Strong team leadership and employee development skills.
Passion for hospitality and customer service.
Knowledge of café and food and beverage operations, staffing and scheduling, and inventory and ordering.
Basic financial and business management skills.
Knowledge of food safety and sanitation.
Strong problem-solving and decision-making skills.
Availability for some evenings and weekends based on business needs.
Relocation to Sweetwater’s campus in Fort Wayne, Indiana, is required.

Nice To Haves

Associate’s or bachelor’s degree in Hospitality, Food & Beverage, Business, or a related field.
ServSafe Manager or other recognized food safety certification.
Additional management experience in food and beverage, hospitality, or a high-volume customer-facing operation.
Experience with menu and product development, POS, inventory, or scheduling systems.
Experience with cost control, profitability analysis, or developing and implementing food and beverage programs.

Responsibilities

Lead and develop the Café team through coaching, feedback, and accountability.
Model hospitality and service standards by working alongside the team.
Identify and implement improvements to Café service, workflow, products, and efficiency.
Manage Café staffing and scheduling to meet business needs and events.
Lead recruiting, onboarding, training, and ongoing skill development.
Oversee ordering, inventory, and supplies while maintaining food quality, cleanliness, and food safety standards.
Monitor financial performance to increase sales, manage costs, and reduce waste.
Develop Café menu offerings and programs, including new products, seasonal offerings, and promotions.
Collaborate with leadership and cross-functional teams on projects, events, and broader Food & Beverage initiatives.
Communicate and implement operational changes to the team.